Practice Supervisor- Center for Infertility and Reproductive Surgery/ IVF 7:30 AM - 4 PM
Practice Supervisor- Center for Infertility and Reproductive Surgery/ IVF 7:30 AM - 4 PM
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
You will be responsible for supervising and coordinating the administrative operations of the clinic. The person acting in this role will be the first point of contact for new patients and appointment coordination. In this role you will be expected answer patient calls work from a referral workqueue organize faxes and distribute to the appropriate team member and also communicate with patients via e-mail and Epic in-basket in a timely manner. You will work closely with healthcare providers staff and patients to ensure efficient clinic operations and excellent patient care.Does this position require Patient Care No
Essential Functions- Coordinate daily clinic operations ensuring smooth workflow and efficient utilization of resources.
-Manage and schedule primarily new patient appointments consultations and follow-up visits for patients.
-Maintain patient records ensuring accuracy confidentiality and compliance with relevant regulations.
-Obtain outside medical records for new patients.
-Oversee patient registration check-in and check-out procedures ensuring a positive patient experience.
-Supervise administrative staff providing guidance training and support as needed.
-Coordinate staffing coverage for the clinic based on absences and needs
-Monitor and manage inventory levels of medical supplies equipment and other clinic resources.
-Handle patient inquiries complaints and concerns resolving issues in a timely and satisfactory manner.
-Collaborate with healthcare providers and staff to develop and implement clinic policies procedures and protocols.
- may be asked to assist and cover unit coordinator role on the IVF unit.
Qualifications
Education
Bachelors Degree Healthcare Management required or Bachelors Degree Related Field of Study required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Clinic/Office/Hospital Experience 3-5 years required and Administrative Office Experience 3-5 years required and Leadership/Supervisory Experience 2-3 years preferred
Experience with EPIC HIM preferred.
Knowledge Skills and Abilities
- Strong knowledge of medical terminology healthcare regulations and industry standards.
- Strong leadership and supervisory abilities.
- Proficiency in using electronic health records and other clinic management software.
- Excellent organizational multitasking and problem-solving skills.
- Effective communication and interpersonal skills.
- Attention to detail and commitment to maintaining accuracy and confidentiality.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Employment Type
Full-Time
