Office Collections Officer
Office Collections Officer
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$ 41125 - 46471
1 Vacancy
Job Description
Job Responsibilities
Who we are:
At the South Carolina Department of Revenue (SCDOR) we are funding a better state to live work and play. Offering excellent benefits hybrid work schedules defined career paths tuition assistance and self-development opportunities we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDORs successby collecting 95% of South Carolinas general fund our team serves with purpose and impacts the success of our community.
Learn more about why you should join our team at are looking for teammates who are:
- Patient
- Customer centric
- Proficient with organizing and prioritizing
- Excited to thrive in a fast-paced environment
- Able to work independently and as part of a team
What you will do:
As an Office Collections Officer you will work in a call center environment (inbound and outbound) collecting debts and enforcing tax laws for the SCDOR.
Primary job duties include:
- Using SCDOR systems to locate and update information.
- Generating and answering telephone calls and correspondence for the tax areas of Individual Income and Governmental Enterprise Accounts Receivable (GEAR).
- Conducting research of Office Collections accounts to balance accounts determine liabilities and issue appropriate correspondence.
Minimum and Additional Requirements
Either:
- A bachelors degree in a related field OR
- An associates degree in a business related field and relevant work experience OR
- Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
Academic degrees must be from an accredited institution of higher learning
Examples of common business or related degrees include accounting advertising criminal justice economics entrepreneurship finance health care management hospitality management human resources information technology management marketing organizational leadership public relations taxation etc
Preferred Qualifications
- A bachelors degree in a related field
- Inbound call center customer service collections or tax experience
- Ability to use customer service skills in line with SCDOR standards in assisting taxpayers and fellow employees in all forms of communication providing professional courteous service
- Ability to control emotions and maintain professionalism
Additional Comments
- We have multiple openings for this position.
- EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age race color religion sex national origin disability and pregnancy childbirth or related medical conditions including lactation.
- Training: Office Collections Officers will participate in a training program to ensure they have the knowledge and skills to successfully perform their job.
- Hours: Work hours are 8:30 a.m. 5:00 p.m. Monday Friday (37.5 hours per week)
- Telework schedule: This position may be eligible to work remotely up to two days per week.
- Career Development Plan: This position is part of an SCDOR Career Development Plan which provides opportunities for growth and development.
Ready to apply
- Apply online and complete the application fully including all current and previous work history and education.
- You may submit a resume but it will not be considered as a substitute for completing the entire application.
- Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
- Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check which includes fingerprinting.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
