Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT)

Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazons European Central Flow Team where youll orchestrate millions of daily orders and innovate advanced fulfilment solutions! Were busy revolutionizing how the world shops supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates the PCS ensures seamless fulfilment operations.

In this critical position youll be instrumental in driving Amazon Europes workflow planning risk mitigation and cost and capacity management. Collaborating directly with FC partners youll provide guidance identify and rectify workflow variances and actively manage the journey of millions of customer orders from checkout to shipment. Our comprehensive onboarding process equips you with all the necessary knowledge while our supportive matrix structure empowers you to deliver innovate create and grow. Were seeking problem-solvers with a keen eye for optimization opportunities meticulous attention to detail and the ability to seamlessly navigate tasks while communicating effectively across all organizational levels. Your natural curiosity will drive you to explore the intricate web of systems that power our smile-delivery machine understanding their inter dependencies and interactions. Join us in this dynamic role and help shape the future of e-commerce fulfilment at Amazon.

Key job responsibilities
Master Amazons proprietary flow management tools and processes becoming the go-to for seamless FC operations interface
Innovate and implement metrics conducting thorough analyses to uncover optimization opportunities then design and champion scalable standardized solutions
Cultivate cross-functional partnerships translating complex concepts into accessible insights for stakeholders across all organizational levels
Own and influence critical performance indicators including customer promise attainment flow planning adherence and site-specific KPIs
Teach peers and customers with knowledge-sharing initiatives developing and delivering impactful training programs to elevate team capabilities and operational excellence

A day in the life
In our European Central Flow Team offices in sunny Barcelona as a Process Control Specialist youll play a crucial role in optimizing operations in our Fulfilment Centres across Europe. Heres what you can expect:

Start of Shift
Begin your day with a shift handover understanding the current network status what are the forecasted volumes and capacities and any possible events that might impact these forecasts
Catch-up with the teams on site (in the Fulfilment Centres) team to align on priorities review key metrics and operational highlights.
Throughout Your Shift
Connect with operations teams across Europe in a collaborative environment.
Create smart data-driven plans using our in-house developed tools.
Fine-tune staffing strategies to optimize workflow.
Lead real-time decisions that keep our network flowing smoothly.
Make strategic adjustments as new information comes in.
Maintain clear communication with stakeholders.

End of Shift
Share valuable insights and report key performance metrics from your shift highlighting potential impacts that may affect the upcoming shift.
Share key updates and recommendations.
Head home knowing youve made a real impact!
Were looking for Problem-Solving Excellence! Use your analytical skills to tackle challenging situations coordinate effective solutions with our supportive team and turn unexpected challenges into opportunities for improvement. And of course as a collaborative team share insights and best practices!
Youll get to expand your career skillset through a variety of exciting roles that go beyond day-to-day execution. From guiding processes to training colleagues conducting in-depth analyses and more youll have the opportunity to develop a diverse range of skills. This position offers a unique chance to grow professionally while making a significant impact across multiple areas of our organization.

What Makes This Role Special:
Supportive inclusive and diverse team culture.
Clear career progression path and access to Amazons internal promotions.
As you develop your expertise youll have the opportunity to lead innovative projects and mentor your peers.
Schedule options that support work-life balance. Our workdays are 8-hrs youll start off in the Thursday to Monday cohort but as you gain tenure in the department youll have the option to change shifts *: Monday to Friday/ Saturday to Wednesday with Rotating shifts (6:00-14:00 / 14:00-22:00) or Permanent night shift (22:00-6:00).
*based on business needs

About the team
The European Central Flow Team (ECFT) a vital component of PE serves as the beating heart of Amazons Fulfilment Centres (FCs). We embody the Day 1 spirit leveraging 24/7 communication and deep expertise to drive continuous innovation standardization and improvement across our FC network. While our core mission revolves around capacity risk and workflow management were about so much more. Our relentless focus on real-time responsiveness and resource planning ensures that customer promises are always kept and deliveries arrive on time every time.

Why Join ECFT
At ECFT were not just optimizing operations were reinventing the future of fulfilment. We collaborate closely with multiple stakeholder teams identifying high-impact opportunities to add value across the network. Our team pioneered FC optimization developing a comprehensive suite of metrics and amassing millions of data points to uncover every efficiency opportunity. Integrated within FCs we combine hard data with frontline insights to drive meaningful innovations constantly creating new metrics workflows and process paths. With our extensive relationships we can scale these innovations immediately standardizing efforts to increase availability boost delivery speed reduce defects and minimize cost-to-serve across the entire FC network. Join ECFT and youll be at the forefront of optimizing Amazons global fulfilment operations delivering smiles to millions of customers while tackling some of the most complex logistical challenges in the world.

- You are proficient in English (European Framework level B2)
- You have a strong track record of communication skills across multiple stakeholder groups.
- You are a problem solver comfortable working with data to make critical decisions.


- You are proficient in English (European Framework level B2) enabling clear and effective communication across all channels
- You have the ability to simplify and convey intricate ideas making them easily digestible for diverse audiences
- You exhibit a bias for action ability to work independently to triage issues and solve problems while exercising sound judgment on escalation needs
- You are a problem solver with attention to detail comfortable working with data to make critical decisions and influence multiple stakeholders

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.