BHRD Functional Analyst II
BHRD Functional Analyst II
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Job Description
Summary
The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply including Black Indigenous and People of Color immigrants refugees women LGBTQ people with disabilities veterans and those with lived experiences.
These positions are in the Behavioral Health and Recovery Division (BHRD) of DCHS. The incumbents will serve as members of the BHRD Information and Data Systems Team(BIDS) and willact as a liaison between end-users information technology analysts and vendors in helpdesk support functional analysis design configuration testing and aid the Information System Architects in the maintenance of applications to ensure optimum system performance. They will collect analyze develop document communicate business requirements support system users and assist with system testing to achieve business goals. Functional Analysts continually seek opportunities to increase customer/client satisfaction deepen relationships and effectively manage customer/client expectations. This requirement will be used to fill up to 3 career-service Functional Analyst II positions.
WHO MAY APPLY:This position is open to all qualified candidates who meet the minimum for this selection process will take place on or around 8/4/2025.
APPLICATION PROCESS
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
The following items are required to be considered for this vacancy:- NeoGov Job Application(The responses on your job application should be thorough and complete and will be used in the screening process)
- Supplemental Questions(The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state see my resume or see my personnel file are considered incomplete and will not be accepted.
WORK SCHEDULE/CONDITIONS:This position is scheduled to work 40 hours per week Monday through Friday 8am to 5pm. It meetsthe provisions of the Fair Labor StandardsActandis overtime eligible with supervisory pre-approval.
MISSION CRITICAL POSITION STATUS:This position has been designated Mission Critical. Unless otherwise directed by the County Executive department director or agency head all employees regardless of designation are expected to report to work or request leave during an emergency or inclement weather. For more detailed information please visitHR Policy County Operations During Emergency Situations and theKing County Guidelines for Workforce Management in an Emergency.
TELEWORKING REQUIREMENT:The work associated with this position will be performed or conducted through a combination of teleworking on-site work and meetings. Employees will have access to shared workspaces at various King County facilities. To respond to workplace reporting requirements employees must reside in Washington state and be within a reasonable distance of their King County worksite.
Job Duties
- Performs the assessment of service providers needs utilizing a structured requirements process (gathering analyzing documenting and managing changes) to prioritize immediate business needs and recommends options risks and cost vs. benefits.
- Participates in development and communicates business requirements of functional specifications for the design and implementation of business solutions.
- Analyzes service providers operations to understand their strengths and weaknesses to determine opportunities for improvements and to target technical assistance to the providers needs.Provides recommendations for business process redesign and documentation as needed for new technology.
- Reviews and participates in user acceptance test plans.Monitors user acceptance testing process to ensure that business results are adequately tested with minimal risk. Ensures user acceptance test strategies involve appropriate integration and process components.
- Manages service providers expectations. Keeps service providers informed of problems issues and resolutions.Monitors and analyzes performance metrics to ensure satisfaction. Ensures IT solutions meet the needs of the businesses.
- Provides technical assistance/training to service providers in order to address IT needs that result in the successful exchange of data; to address errors in data exchange; to new service providers in order to achieve orientation and preparation of the data exchange process.
- Converses with writes strategic documents and creates/delivers presentations to internal business leaders and as well as external groups. Participates in discussions with senior leaders and external partners in ways that support strategic planning and decision-making. Seeks a consensus with business leaders.
- Performs other duties as assigned.
Experience Qualifications Knowledge Skills
- The applicant should have a minimum of four years of experience supporting healthcare information systems.
- Demonstrated experience as a liaison betweenend-users and information technology analystsand vendorsin functional analysis design configuration testing and maintenance of applications to ensure optimum system performance.
- Outstanding interpersonal skills including the ability to work with IT professionals and service providers to determine IT solutions to address work processes and systems.
- Demonstrated experience working as a member of a team and working on project teams.
- Outstanding communication skillsand the ability to translate between technical and business language.
- Experience using software such as SQL to query databases.
- Demonstrated experiencedeveloping writing and communicating business processes and functional specifications for the continued support of functioning systems.
- Demonstrated experienceproviding assistance in documenting current business processes and models.
- Work experience in a healthcare setting.
- Demonstrated proficiency in the Microsoft Office Suite
- Outstanding organizational skills ability to plan/perform work independently.
- Ability to work flexible hours as needed.
- Valid Washington State Drivers License.
Desired Experience Qualifications Knowledge Skills
- Experience supporting Electronic Health Record systems with familiarity with HIPAA EDI service transactions and database structures.
- Knowledge of the publicly funded behavioral health system.
- International Institute of Business Analysis (IIBA certification).
- The Entry Certificate in Business Analysis (ECBA certification).
- Certified Business Analysis Professional (CBAP certification).
Supplemental Information
Forbes named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Required Experience:
IC
Employment Type
Full-Time
