Customer Support Associate - Multilingual combination of at least 2 languages (Italian/Spanish/German/French)
Customer Support Associate - Multilingual combination of at least 2 languages (Italian/Spanish/German/French)
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Job Description
As aCustomer Support Associate you will play a crucial role in ensuring the satisfaction and success of our clients by providing outstanding support and assistance. This position requires a proactive and solution-oriented individual who can effectively communicate with clients troubleshoot issues and contribute to the overall success of the team.
Responsibilities
Customer Interaction:
- Respond promptly and professionally to customer inquiries via email and live chat.
- Build and maintain positive relationships with clients understanding their needs and ensuring a high level of customer satisfaction.
- Identify and troubleshoot customer issues related to our services.
- Collaborate with internal teams to resolve customer concerns efficiently and effectively.
- Develop a deep understanding of our advertising products and services.
- Educate customers on the features and benefits of our offerings.
- Accurately document customer interactions issues and resolutions in our CRM system.
- Generate reports on common customer issues to inform product and service improvements.
- Work closely with other internal teams to ensure a seamless customer experience.
- Provide feedback on customer sentiments and needs to inform future marketing strategies.
Requirements:
Minimum 2 years of experience in customer support preferably in the advertising or marketing industry.
Excellent communication skills both verbal and written; active listening is a plus.
Multilingual combination of at least 2 languages Italian/Spanish/German/French -Min. B2
Very good command of English both spoken and written.
Strong problem-solving and analytical thinking abilities.
Proficiency in using CRM systems and other customer support tools.
A university degree in Business Marketing Communications or a related field is a strong advantage.
- Private medical care (Luxmed)
- Multisport card (sports and recreation membership)
- Employee Capital Plans (PPK) with Allianz
- Stable employment under an employment contract
- Opportunity to work in a hybrid model after 6 months
- International work environment
- Training and development opportunities
- Modern office located in Krakw
Required Experience:
IC
Employment Type
Full-Time
