Restaurant Manager - Casa Brera

Connect your passions with a rewarding opportunity

Youre a food and beverage enthusiast who really enjoys making others feel at home. When you work with us youll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business opening yourself to various career options. No matter your path well make sure you feel right at home.

You may work in any of our outlets thus widening your F&B service knowledge. And this is just the beginning. We believe in the potential of our talents and we will do our best to make them grow in our Company.

What youll do

Managing Day-to-Day Operations

• Is actively involved in operations fully engaged in service and guest relations

• Display leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest and associates relations.

• Empower employees to provide unrivaled guest service.

• Interact with guests to obtain feedback on product quality and service levels and respond effectively to guest problems and complaints.

• Manage service delivery in the outlet to ensure excellent service from point of entry to departure (e.g. greeting speed of order taking and food and beverage delivery fulfillment of special requests collection of payment and invitation to return).

• Estimate food liquor wine and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

• Facilitates pre-meal briefings with the Chef to educate restaurant and bar staff on menu items including ingredients preparation methods and unique tastes.

• Maintains service and sanitation standards in restaurant bar/lounge and room service areas.

Developing and Maintaining Budgets

• Manages functions controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of functions operation on the overall property financial goals.

• Understand financial opportunities by surveying restaurant demand.

• Consult with key individuals in the local community to assess opportunities while identifying and analyzing competitors.

• Liaise with Finance and Purchasing departments to monitor inventory levels and ensure maximum profit

• Apply sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.

Leading BF Outlet Team

• Establishes challenging realistic and obtainable goals to guide operation and performance.

• Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust respect and cooperation among team members.

• Achieves and exceeds goals including performance goals budget goals team goals etc.

• Serves as a role model to demonstrate appropriate behaviors.

• Develops means to improve profit including estimating cost and benefit exploring new business opportunities etc.

• Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.

• Acts as the guest service role model for the outlets sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

• Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Ensures cash control and liquor control procedures are followed by all Bar/Lounge employees.

• Ensures compliance with all beverage policies standards and procedures by training supervising follow-up and hands on management.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands all applicable liquor laws.

• Establishes guidelines for customer service so employees understand expectations and parameters.

• Strives to improve service performance.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

• Estimates cost and benefit ratio maintaining balance between profit and service satisfaction.

• Empowers employees to provide excellent customer service.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Creates a personal relationship to guests compiling an own contact list

• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of beverage service levels and overall satisfaction.

• Responds effectively to guest problems and handles complaints.

• Reviews guest satisfaction feedback with employees to develop appropriate corrective action.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

• Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.

• Administers the performance appraisal process for direct report managers.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Ensures employees are treated fairly and equitably.

• Ensures property policies are administered fairly and consistently.

• Finds interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Observes service behaviors of employees and provides feedback to individuals and or managers.

Additional Responsibilities

• Informs and/or update the executives the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Beverage Marketing - Knowledge of local and internal marketing efforts to drive revenue. Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers.

Beverage Sanitation - Knowledge of procedures and techniques for kitchen maintenance cleaning and use of sanitation systems; use of grease trap; trash compactor(s) Baler operation dish machines and other equipment. Knowledge of techniques for care and cleaning of silver stainless steel and dish machines.

Restaurant & Bar - Knowledge of general restaurant and bar operations including local and state liquor regulations; liquor beer and wine brands; inventory management for bar operations; preparation and presentation of drinks; management of banquet and in-room dining operations; knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs to ensure fluency in safe service of alcohol.

Event Room Operations - Knowledge of procedures for managing restaurant room set-up management of host/hostess station maintenance of fine silver setting tables breakdown of room management of coat check management of staff/associates creation of checklists audits LSOPs and maintenance of a high quality dining environment (music lighting temperature) as well as opening and closing.

Finance/Accounting - Knowledge and understanding of financial knowledge controls inventory costs expenses and all cash handling procedures and policies.

Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material equipment and supplies including vendor identification and contract negotiation supply requisition and purchasing and inventory control.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).

Mathematical Reasoning - Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.

Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience in fluent Italian and English language

What youll need:

• 2 years experience in the food and beverage ideally within the hospitality luxury lifestyle industry in Milan.

• Fluent English and at least intermediate Italian.

• Can-do attitude and willing to go the extra-mile.

• Solid expertise in leading inspiring and motivating multi-outlets teams.

• Knowledge of luxury and lifestyle hospitality operations in F&B.

• Financial business and purchasing technical acumen.

• Guest and talent-focused orientation.

• Business-oriented: Take ownership of all aspects of the operation while displaying an entrepreneurial approach to building a business specifically driving revenue and relevance.

• Knowledge of HACCP policies and procedures.

• A safety-first approach.

• Positive outlook and dependability.

What we offer:

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.

• Part of Marriott International the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.

• World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.

• Work alongside some amazing talent- award winning experienced hospitality professionals.

• Discounted room nights meals and spa access in more than 9000 hotels worldwide-because your wellbeing means so much.

• Discounts for your friends and family.

• 5euros breakfast when staying at any of our European hotels.

• Performance and Recognition programs.

• Wellness and sustainability initiatives.

Explore our very big world