Claims Analyst

Claims Analyst

Leeds - Hybrid (2 days a week in the office)

Full Time Permanent Position

DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them youll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

The Cyber Security Services Analyst is a member of the Cyber Defence Centre reporting to the Cyber Operations Manager. The purpose of this role is to maintain strong operational oversight of the Security Services within DLG managing a number of operational security services reviewing the security impact of operational changes within the environment and monitoring various toolsets for security violations.

Join us as a Claims Analyst where youll shape the future of Motor Claims with innovative data insights driving informed decisions and maximising profitability. Make a difference unleash your creativity and lead the way in revolutionising insurance analytics.

What youll be doing

In 2023 DLG spent c.2 Billion on Motor claims. This important role is accountable for the development and delivery of accurate and timely Management Information reporting across Motor Claims together with robust data analysis in order that the operation and key stakeholders are able to make informed and quality business decisions. You will support business as usual operations the Claims Change function and any strategic initiatives focussing on key drivers of indemnity and operational performance. Other duties include:

• Work with Claims stakeholders in order to design and implement fit-for-purpose reporting containing relevant accurate timely and commercially-focussed key performance indicators

• Deliver and track reporting on Motor Claims within agreed timescales

• Continuously seek to improve the quality of MI provided to the business and to support prioritise and challenge ad-hoc requests from the business

• Work with the business to educate and shape the MI request in order to better meet objectives and reinforce a culture of working in partnership by keeping stakeholders informed and updated

• Adopt a creative approach to resolving complex problems in mining and manipulation of data identify alternative non-standard mechanisms and approaches to achieve the desired output

• Using your experience both professionally and gained away from the workplace to help us be innovative dynamic and continuously curious

• Focus on costs process improvements and efficiencies to contribute to the profitability of Direct Line Group

What were looking for

Youll be a self-starter who is curious about data and has an aptitude for data analysis together with a keen attention to detail. Youll be analytically minded and a strong problem solver and will be able to quickly gain a good understanding of the data and reporting needs of the business. Other skills:

• Knowledge and experience of SQL is desirable as is exposure to reporting services and visualisation tools (e.g. Tableau Qlik Sense or Power BI)

• The ability to investigate issues and problems and make recommendations for business and process improvements

• Mindset to be innovative and challenging in your approach to work; being able to overcome obstacles by generating new insights and ways of doing things

• An eagerness to learn and take responsibility for your own development to maximise your personal contribution to the team

• Recent graduates are welcome to apply

Benefits

We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working varying with the nature of your role. Core benefits include:

• 9% employer contributed pension

• Annual company bonus of up to 10%

• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)

• 50% off home motor and pet insurance plus free Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Youll also receive:

• A detailed and tailored induction plan

• An opportunity to join a high-performing and dynamic analytics team and develop new skills

• An opportunity to utilise software such as Tableau SQL Qlik Sense Alteryx Power BI and more

• A friendly supportive and progressive business with ambitious objectives and plans

We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

Salary Range: 30000 to 50000

Hours: 35 hours (Monday to Friday - shift patterns can be discussed)

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