Workflow Co-ordinator
Workflow Co-ordinator
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Job Description
Job description
Client Technical Support Helpdesk Technician Customer IT Support Helpdesk Support Support Technician
Salary: 25445.69
Plus access to 10% annual bonus
Hours: 35 hours
Location: Hastings East Sussex (Hybrid working)
Job Role:
This is an exciting time to join the UKs largest Private Healthcare Teleradiology company based in Hastings East Sussex.
You would be joining a dynamic team focusing on workflow support. This would involve first line operational support and training for Medica clients and reporters. We are looking for someone who is passionate about IT to develop themselves within the service delivery team.
Key responsibilities:
Provide first line operational workflow support and training to clients and reporters
Triage and troubleshoot incoming calls from Reporters Clients and internal staff.
Investigating and resolving issues following Medica processes and procedures
Ensuring all queries and issues are logged accurately
Continuous learning and in-depth understanding of our business applications and services.
Continuous contribution towards our knowledge base
Utilising Medicas process and training library to support on-going training to our clients and reporters promoting self-help
Report and investigate any service failures identifying areas for improvement
Work effectively with IM&T and Service Delivery colleagues to ensure services are maintained and delivered in line with key performance metrics
Undertake administrative tasks relating to the operational delivery of all service lines
Who we are:
Medica is the UKs largest teleradiology provider who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing there has never been a better time to get involved.
We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.
We celebrate difference and encourage everyone to be themselves at work. Join us today!
Job requirements
Requirements:
Excellent phone manner with strong communication skills
Basic technical knowledge of network and PC operating systems
Good diagnosis and troubleshooting skills
Good customer service experience
Ability to work with a fast-paced environment
Core Benefits for you:
Flexible and Hybrid working
A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual Bonus
Enhanced holiday allowance bank holidays
Group Life Assurance
Pension
Social events
Sick pay
Cycle to Work scheme
Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
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Employment Type
Full-Time
