Outreach Worker

Why join CMHA Peel Dufferin

Support your community. Advance your career. Fulfill your purpose.

Joiningthe Canadian Mental Health Association Peel Dufferin Branch means youll be part of something meaningful. For starters were honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions were committed to increasing awareness and addressing the stigma surrounding mental health. Thats why weve made it a priority to create a diverse organization that represents the communities we serve and the people we help.

What We Offer

As a community-based agency were dedicated to the mental physical and social health of everyone including our team members. Thats why were proud to offer a total rewards package that helps our team members balance their professional and home life. Youll also be empowered to keep learning new skills and reaching your goals from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and extended health and dental benefits we offer our team members some unique perks that really stand out:

• 4 weeks accrued vacation
• Up to 18 paid sick days accrued per year plus 2 flexible days each year
• HOOPP Pension Plan
• Ongoing professional development plus $250 annual funding for continuing education and certifications

• $350 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program

We are looking for a full-time permanent Outreach Worker to join our team!

As part of the Outreach Team Outreach workers provide services to the homeless population in Peel Region in particular identifying people who are homeless or at risk of homelessness and engaging them in services that support their challenges with mental illness or mental health and substance use.

Reporting to the Program Manager Outreach Services our Outreach Team supports individuals in accordance with the Housing First philosophy of immediate access to permanent housing with no readiness requirements consumer choice and self-determination recovery orientation individualized and client driven supports and social/community integration.

Status: Permanent full-time 12-hour shifts on a rotational schedule. Note this posting is for an active vacancy.

Salary: $61201.01 - $72001.19 (Candidate qualifications will be considered when determining the starting salary)

Location: This position is based out of our60 West Drive Brampton ON. Due to the nature of this program this role is on-site and/or community based.

What You Will Do:

• Build client capacity empowerment and create self-reliance.
• Develop and initiate relationships with prospective clients based on trust respect and honesty.
• Aid with securing/matching appropriate affordable housing for those who are homeless or at risk in the Region of Peel.
• Support the transition of persons into housing utilizing a Critical Time Intervention Approach to Housing-Based Street Outreach. Set short and long-term goals with persons involved and create and document support plans to reach those goals. Make additional referrals as appropriate.
• Complete initial intake assessments and discharge assessments at the appropriate date(s) and other documentation as required.
• Conduct Case Conferencing with support system of persons involved in the program.
• Maintain professional relationships with referral sources and other service providers.
• Make minimum of one weekly community/home visit with unsheltered or those at risk of homelessness to offer support connect to resources etc.
• Advocate with participants as required (i.e. Landlord relations EIA Residential Tenancy Board)
• As appropriate work with Region of Peel Housing Stability Workers to support life skills teaching to help build Client capacity to maintain housing especially focusing on tenancy skills and knowledge.
• Maintain appropriate record-keeping/documentation and client files statistical and outcome measurement tools as required by CMHA/Peel policies and procedures.
• Serve as a role model to others by demonstrating a respectful and positive attitude towards individuals receiving support from CMHA PD representing the organization professionally.
  
  

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities.

What You Need to Join Our Team:

• Post-secondary degree or diploma in relevant discipline(e.g. BSW MSW OT RN)
• Minimum of 3 years of experience supporting those experiencing homelessness in a community setting.
• Experience working in an outreach setting with strong demonstrated understanding of Outreach evidence informed practices is an asset.
• Previous case management experience is preferred.
• A personal experience with mental health addiction and/or homelessness and established recovery as well as a willingness to share experience is an asset.
• The following experience / trainings are an asset with an expectation to attend trainings as they become available:
  • Housing First
  • Harm Reduction
  • Motivational Interviewing
  • Assertive Engagement
  • Indigenous Cultural Safety
  • Non-violent Crisis Intervention
  • ASIST
  • CPR and First Aid
• Strong interpersonal skills with proven ability to approach listen build trust and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist anti-oppressive 2SLGBTQ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity such as gender identity/expression race/cultural background religion sexual orientation disability immigration and precarious status family status etc.
• Required immunization(s) and/or administered vaccine(s) as per CMHA Peel Dufferins Immunization Program Policy.
• Fluency in a second language including ASL (American Sign Language) is considered an asset.
• Ability to work 12 hour shifts on a rotational schedule: days overnights weekends and public holidays.
• Valid Canadian drivers license and access to an insured automobile in good repair.
• A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to Apply: Thursday June 26th 2025 by 12:00PM

At the Canadian Mental Health Association Peel Dufferin Branch we provide a wide array of community services resources and care for people with mental illness. In your role youll not only assist people who are struggling youll help them return to good health and reintegrate into the community. In everything we do we work together to make the world a better place one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages genders cultures and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized including but not limited to First Nations Mtis Inuit and Urban Indigenous (FNIMUI) populations ethno-racial communities people with disabilities *2SLGBTQIA communities women and gender diverse people low-income communities and all equity-deserving groups.

*2SLGBTQIA (Two-Spirit Lesbian Gay Bisexual Trans Queer Intersex Asexual and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback please email us at

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidates experience skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.