Guest Service Agent (Part Time) - Juniper Hotel Cupertino, Curio Collection by Hilton
Guest Service Agent (Part Time) - Juniper Hotel Cupertino, Curio Collection by Hilton
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Salary Not Disclosed
1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The beautiful Juniper Hotel Cupertino is looking to add a Guest Service Agent (Part Time) to their Front Office team! We are looking for individuals dedicated to offering the best experience to our guests and willing to be a team player with a positive attitude. Does this sound like you Apply today and come join the team and get some of the best benefits in hospitality!
Our property has 224 guest rooms about 11 miles west of downtown San Jose and brings a modern boutique atmosphere to Silicon Valley. Situated in the capital of innovation our hotel is less than 20 minutes from Levis Stadium and San Jose Airport and Santana Row just five miles away.
Hourly Rate: $21.05 per hour
The ideal candidate will possess:
- Open availability to work various shifts including weekends and holidays
- At least six (6) months of customer service experience
- Ability to effectively communicate in English
- Ability to multitask and work under pressure
- Previous hotel experience is a plus
What will I be doing
As a Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
- Assist guests with check-out including but not limited to ensuring rooms and services are correctly accounted using the point-of-sale system handling money processing credit and debit cards accepting and recording various forms of payment converting foreign currency making change and processing gift certificates and cards.
- Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
- Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner.
- Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.
- Receive input retrieve and relay messages to guests.
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Employment Type
Full-Time
