Sr. Manager Order to Cash

GENERAL DESCRIPTION

The Senior Manager Order to Cash will lead our strategic billing team and credit and collections operations. In the fast-paced logistics industry precision and timeliness in billing and collections are essential for maintaining healthy cash flow and strong customer relationships.

This role will play a critical part in designing and implementing a streamlined billing process with enhanced accountability and reporting a project of high strategic importance to the company. The successful candidate will bring deep expertise in credit risk collections strategy and billing operations as well as hands-on experience managing the full Order-to-Cash (O2C) lifecycle in a complex B2B environment.

ESSENTIAL JOB FUNCTIONS

Leadership & Strategy

• Lead and develop a high-performing team of billing credit and collections professionals.
• Define and execute credit and collections strategies aligned with logistics industry best practices.
• Partner cross-functionally with operations sales customer service and accounting to resolve disputes and ensure timely revenue recognition.

Billing Process Design

• Design and implement a scalable efficient billing process that accommodates multiple service lines customer requirements and freight billing complexities.
• Establish clear ownership and accountability across the billing lifecycle.
• Introduce enhanced reporting tools to provide visibility into billing accuracy timeliness and dispute rates.
• Serve as project lead for billing transformation initiatives with cross-departmental impact.

Order-to-Cash (O2C) Process Management

• Own and oversee the full O2C cyclefrom order intake and billing through collections dispute resolution and cash application.
• Optimize handoffs between logistics operations billing and finance to reduce delays and prevent revenue leakage.
• Leverage data to monitor O2C performance and recommend improvements to shorten cycle times and improve customer experience.

Credit Management

• Evaluate customer credit risk set credit terms and monitor exposure.
• Approve high-limit accounts and establish escalation protocols.
• Maintain and refine the companys credit policy with appropriate controls and compliance standards.

Collections Oversight

• Ensure timely collections through customer engagement system workflows and escalation strategies.
• Minimize aged receivables and drive continuous improvement in DSO.
• Oversee third-party collections partners or legal escalations as needed.

Risk and Reporting

• Provide regular reporting on AR aging cash forecasting credit exposure and dispute metrics.
• Identify and escalate trends affecting revenue or payment cycles.
• Ensure compliance with GAAP SOX and internal controls.

Systems & Process Improvement

• Utilize ERP TMS (Transportation Management Systems) and AR tools (e.g. SAP Oracle HighRadius) to streamline billing and collections.
• Identify and implement automation opportunities to reduce manual errors and increase efficiency.
• Collaborate with IT and finance leadership on system upgrades integrations or vendor selection.
• All other duties as assigned

PHYSICAL REQUIREMENTS

• Talking hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job will require regular and punctual attendance as well as presence on-site at the assigned work location.

OTHER SKILLS/ABILITIES

• Familiarity with EDI invoicing and accessorial billing in the logistics sector.
• Experience working with global customers.
• Knowledge of credit reviews factoring or trade finance tools.
• Excellent leadership communication and project management skills.

EDUCATION AND EXPERIENCE

• Bachelors degree in Finance Accounting Business or related field (Masters or MBA preferred).
• 5 years of progressive experience in credit collections and billing with at least 3 years in a managerial or senior leadership role.
• Proven experience managing billing and collections in a high-volume B2B logistics transportation or supply chain environment.
• Strong understanding of freight billing customer portals and contract-based invoicing.
• Experience with enterprise ERP and AR systems (Sage etc.).

CERTIFICATIONS AND LICENSES

Professional certification is a plus.

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:

SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
• Excellent Medical Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.