Delivery Practice Manager - Data & AI, Professional Services

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role youll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. Youll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers partners and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants working with customers and partners to architect and implement innovative solutions. Youll routinely engage with Director C-level executives and governing boards whilst being responsible for opportunity capture and driving engagement delivery. Youll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams on understanding and defining business outcomes for customers by building trust identifying applicable AWS Professional Services offerings and creating proposals and SOWs.

Your experience gained leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans ensuring your teams are aligned to customer needs and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams you will cultivate strong customer Amazon Global Sales (AGS) and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement delivering engagements on time within budget and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.

Key job responsibilities
As an experienced Professional Services Delivery Manager you will be responsible for:
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants Engagement Managers Account Executives and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative forward-looking IT strategies for customers
- Managing practice P&L ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets

About the team
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.


- 8 years experience in IT and/or Management Consulting with at least 3 years in a people leadership role.
- Experience managing IT transformation projects
- Bachelors degree in Computer Science Engineering related field or equivalent experience
- Highly strategic and analytical possessing experience in solving business product and technical challenges and direct people management experience leading high-performing service line teams including business operations and financial management.
- Hands-on experience leading the design development and deployment of complex data & analytics strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies; Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.

- Advanced technology degree or AWS Professional level certifications (e.g. Solutions Architect Professional DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication presentation and negotiation skills with the ability to build and maintain C-level client relationships
- Experience building data or machine learning pipelines incl. deep learning GenAI LLM etc. as well as hands on experience on AWS services like SageMaker and Bedrock and programming skills such as Python R SQL Java Julia Scala Spark/Numpy/Pandas/scikit JavaScript

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