Customer Service Coordinator
Customer Service Coordinator
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Job Description
Job description
Customer Service Coordinator
Salary:25410.6
Position Summary
Working as a member of the Customer Service team within Service Delivery you will be the day-to-day point of contact to Medicas clients. You will provide first line customer service and be responsible for the processing of work requests client communications complaint handling and all operational client-based queries across all service lines for the Radiology service in the UK.
You will work alongside other teams within Service Delivery to ensure that service level agreements are met and the highest quality of service is provided to clients.
This job description is neither exclusive nor exhaustive. The duties and responsibilities may vary from time to time in the light of changing circumstances and in consultation with the post holder.
Key Responsibilities:
Act as the primary point of contact for our growing client base.
Processing of all Elective stats.
Perform all tasks related to the processing of work requests.
Providing weekly/monthly reports to clients showing Elective performance.
Proactive service monitoring to ensure key metrics are delivered.
Maintain professional relationships and share information with other teams and departments.
Identify issues and trends looking to resolve or escalate as required.
Assist in the review learning and resolution of any formal complaints.
Administrative tasks pertinent to the Client Relations Team.
Who we are:
Medica is the UKs largest teleradiology provider who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing there has never been a better time to get involved.
We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.
We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance.
We celebrate difference and encourage everyone to be themselves at work. Join us today!
Job requirements
Requirements:
Essential Skills:
High emotional intelligence.
Effective interpersonal communication and motivation skills.
Good organisational and timekeeping skills.
Strong problem-solving skills.
High level of accuracy with data entry and administration
Desirable Skills:
Experience of working within the healthcare sector
Complaint management experience or training
Experience of data manipulation particularly with Excel.
Core Benefits for you:
Flexible and Hybrid working
A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual Bonus
Enhanced holiday allowance bank holidays
Group Life Assurance
Pension
Social events
Sick pay
Cycle to Work scheme
Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
All done!
Your application has been successfully submitted!
Required Experience:
IC
Employment Type
Full-Time
