Settlement Employment Counsellor/Digital Facilitator
Settlement Employment Counsellor/Digital Facilitator
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1 Vacancy
Job Description
Work Hours: 35 hours per week
Salary: $52789 (per annum Level 5) plus comprehensive benefits
Location: 3090 Kingston Road Suite 205 Scarborough ON M1M 1P2
External Application Deadline: Thursday July 3 2025
JOIN OUR TEAM
YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans intersex non-binary agender and/or Two-Spirit. We encourage applications from women and gender diverse people from all races ethnic origins religions abilities and sexual orientations.
The Settlement Employment Counsellor/Digital Facilitator is accountable to the Manager for the provision of in-person and remote individual and group pre-employment life skills wellness employment and settlement services to newcomer women. The position ensures clients receive appropriate services support and assistance to settle and adapt to Canadian society.
ABOUT YWCA TORONTO YWCA JUMP SCARBOROUGH
YWCA JUMP Scarborough is a settlement program for newcomer women female youth and gender diverse people in Scarborough and surrounding areas. The program has a strong employment emphasis paired with services addressing the adaptation settlement and integration needs of newcomer women and female youth. A comprehensive portfolio of services include: needs and assets assessment information and orientation pre-employment job search and skills training programs wellness and mental health supports community connections and professional networking opportunities; satellite workshops are offered in the North/East end of the GTA.
KEY RESPONSIBILITIES
- Provides pre-employment and employment services to newcomer girls and women through one-on-one support in job search areas such as resume writing cover letters digital job search professional branding employee rights interview preparation etc;
- Delivers pre-employment employment and settlement related workshops in-person at the Scarborough location or on-line using Zoom or similar training software;
- Delivers itinerant training services to a network of community partners predominantly in East Toronto as well as other parts of the GTA;
- Develops new program activities and training sessions to meet clients needs and to respond to current trends in the settlement sector e.g. online program delivery;
- Co-ordinates pre-employment employment settlement life skills and wellness related workshops and activities with an emphasis in creating networking opportunities with employer;
- Provides settlement assistance to newcomer girls and women through individual counselling group programs social and recreational activities and community development initiatives;
- Provides supportive counselling in person by phone or via video conferencing via Zoom or WhatsApp where necessary using a case management approach;
- Provides guidance information and orientation on issues of everyday living including adjustment to schools family relations English language acquisition and career development; collaborates with other YWCA teams to plan services to meet these needs;
- Supports outreach activities in the community and helps recruiting participants for services;
- Shares duties of researching connecting with and coordinating all aspects of presentations and training provided by guests speakers and external training providers;
- Educates and disseminates information regarding newcomer girls and women through workshops seminars and conferences individually or in conjunction with other settlement services;
- Shares intake responsibilities and processes clients registrations for workshops and webinars as needed;
- Completes administrative duties to produce reports in iCARE CTS Survey Monkey and other required software used by the program.
QUALIFICATIONS
- In-depth knowledge of an academic or technical discipline normally acquired through completion of an undergraduate degree in Social Work Psychology Adult Education or equivalent. Work involves application of theoretical knowledge to job-related problems (Cases for Equivalency will be considered);
- 1-3 years directly related work experience;
- Knowledge and experience directly related to pre-employment employment and settlement issues of newcomer girls and women;
- Excellent command of online learning platform and social media technologies to deliver webinars educational and counselling services;
- High command of in-person group facilitation skills required;
- Advanced competency in Microsoft Word Microsoft Excel Outlook and Social Media Apps;
- Life Skills Training is considered an asset;
- Counselling approach that is flexible de-escalates tension teaches conflict resolution and is focused on success;
- Operates in an environment that has minimal supervision requires flexibility adaptability and problem-solving skills;
- Knowledge of the needs and issues of newcomer girls and women;
- Very strong organizational skills and detail-oriented to process documentation and complete data entry;
- Strong English language skills both verbal and written with the ability to communicate effectively;
- Knowledge of another language an asset (e.g. Somali Tamil Urdu Hindi Arabic Mandarin Bengali);
- Cultural sensitivity and ability to communicate with clients from diverse cultures and backgrounds;
- Demonstrated ability to work and co-operate in a team;
- Knowledge and understanding of trauma mental health issues advocacy and/or substance abuse issues an asset.
WHAT WE OFFER:
- Comprehensive Medical Vision and Dental Coverage
- Life Insurance and Long-Term Disability Benefit
- Multi-Sector Pension Plan: Employers contribution of 5.75% and Employee Contribution of 3.25%
- Time off: Starts with 20 Vacation Days 1.5 Days Per Month Sick Leave 12 Paid Holidays Health Promotional Days and 4 Float Days
- Other Benefits: Child Care Benefits Maternity/Parental Leave Supplementary Employment Benefits Educational/Sabbatical Leave and Financial Assistance for Professional Development
Posting Date: June 20 2025
YWCA Toronto transforms lives. As the citys largest multi-service womens organization we help women and gender diverse people escape violence move out of poverty and access safe affordable housing.
We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.
Vaccination Policy: In accordance with YWCA Torontos COVID-19 Vaccination Policy all YWCA Toronto employees students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health
Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.
YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races ethnic origins religions abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process upon request to applicants with disabilities. If contacted please advise us if you require any accommodation. While we thank all candidates for their interest only those selected for an interview will be contacted.
YWCA Toronto is a Scent-Sensitive Workplace.
Required Experience:
Junior IC
Employment Type
Full-Time
