Manager, Special Programs, Amazon Travel & Events
Manager, Special Programs, Amazon Travel & Events
Posted on :
22-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-06-2025
Job Description
Amazon Travel Operations provides the 24/7 customer care globally and is focused on creating efficiency and consistency across all geographies. Travel Operations is at the core of service delivery for the global travel program. The team drives program adoption by delivering world class customer support globally.
The Special Programs Manager will be responsible for gaining a deep understanding of service and support requirements create program recommendation and coordinating servicing with our preferred service partner. The Special Programs Manager will build strong relationships with our internal customer teams analysing customers insights in order to ensure we are comprehensively supporting our customers differentiated needs. The Special Programs Manager must be a subject matter expert on Amazon Travel & Events (AT&E) service offerings in order to map our services to our customer needs as well as to identify gaps and opportunities to build out services based on customer requirements. This role will play an integral part in creating travel services and support models that compliment sensitive bespoke projects and Amazon businesses.
Key job responsibilities
Key job responsibilities
Promote a culture that continuously monitors and evaluates process and experience improvement opportunities
Ensure that quality processes and tools are incorporated into daily activities to drive process efficiencies standardization and continuous improvement
Monitor and create mechanisms to simplify travel processes implement self-service best practices and seek innovative solutions to enhance the efficiency and effectiveness for bespoke traveler groups
Lead the development of service and support for non-standard business travel processes
Design and develop strategic plans roadmaps budget and resource planning; to align to broader team strategies
Lead customer project implementations and expansions and timely program delivery
Investigates and resolve traveler issues/problems
Drive awareness of the Amazon Travel program policies and resources.
Partner with regional key stakeholders across the organization (e.g. risk management finance procurement and technology teams)
Own escalations and oversee the processes to manage escalations and issue resolution
About the team
About the team
Amazon Travel Operations is the backbone of the travel program and consists of a highly experienced and skilled staff of multilingual dedicated travel services experts. This function provides the 24/7 customer care globally and is focused on creating efficiency and consistency across all geographies. Travel Operations is at the core of service delivery for the global travel program. The team drives program adoption by delivering world class customer support and services globally.
- Bachelors Degree or equivalent work experience required
- 5 years working with a large travel program management
- Comprehensive understanding of the travel industry ecosystem how the travel and hospitality industry operates and its unique characteristics and systems
- Experience delivering bespoke programs to meet business requirements that support multiple businesses including PR/VIP travel sensitive project travel and Executive travel that requires enhanced safety and security guardrails
- Demonstrated ability to work cross-functionally with other business product and tech teams and ability to lead through influence
- Previous travel agency operations or account management experience
- Experience with MS Suite of products required
- Experience delivering a program to support multiple functions evaluating existing systems and processes in order to improve and grow them to support the business
- Previous experience with remote team members and direct reports
- Strong organizational and analytical skills excellent written and oral communication skills including experience in strategic business discussions that require the ability to form a strong point of view
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Special Programs Manager will be responsible for gaining a deep understanding of service and support requirements create program recommendation and coordinating servicing with our preferred service partner. The Special Programs Manager will build strong relationships with our internal customer teams analysing customers insights in order to ensure we are comprehensively supporting our customers differentiated needs. The Special Programs Manager must be a subject matter expert on Amazon Travel & Events (AT&E) service offerings in order to map our services to our customer needs as well as to identify gaps and opportunities to build out services based on customer requirements. This role will play an integral part in creating travel services and support models that compliment sensitive bespoke projects and Amazon businesses.
Key job responsibilities
Key job responsibilities
Promote a culture that continuously monitors and evaluates process and experience improvement opportunities
Ensure that quality processes and tools are incorporated into daily activities to drive process efficiencies standardization and continuous improvement
Monitor and create mechanisms to simplify travel processes implement self-service best practices and seek innovative solutions to enhance the efficiency and effectiveness for bespoke traveler groups
Lead the development of service and support for non-standard business travel processes
Design and develop strategic plans roadmaps budget and resource planning; to align to broader team strategies
Lead customer project implementations and expansions and timely program delivery
Investigates and resolve traveler issues/problems
Drive awareness of the Amazon Travel program policies and resources.
Partner with regional key stakeholders across the organization (e.g. risk management finance procurement and technology teams)
Own escalations and oversee the processes to manage escalations and issue resolution
About the team
About the team
Amazon Travel Operations is the backbone of the travel program and consists of a highly experienced and skilled staff of multilingual dedicated travel services experts. This function provides the 24/7 customer care globally and is focused on creating efficiency and consistency across all geographies. Travel Operations is at the core of service delivery for the global travel program. The team drives program adoption by delivering world class customer support and services globally.
- Bachelors Degree or equivalent work experience required
- 5 years working with a large travel program management
- Comprehensive understanding of the travel industry ecosystem how the travel and hospitality industry operates and its unique characteristics and systems
- Experience delivering bespoke programs to meet business requirements that support multiple businesses including PR/VIP travel sensitive project travel and Executive travel that requires enhanced safety and security guardrails
- Demonstrated ability to work cross-functionally with other business product and tech teams and ability to lead through influence
- Previous travel agency operations or account management experience
- Experience with MS Suite of products required
- Experience delivering a program to support multiple functions evaluating existing systems and processes in order to improve and grow them to support the business
- Previous experience with remote team members and direct reports
- Strong organizational and analytical skills excellent written and oral communication skills including experience in strategic business discussions that require the ability to form a strong point of view
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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