Account Manager, Client Success
Account Manager, Client Success
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Job Description
GoodRx is the leading prescription savings platform in the U.S.Trusted by more than 25 million consumers and 750000 healthcare professionals annually GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70000 pharmacies nationwide as well as comprehensive healthcare research and information. Since 2011 GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.
Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers employers health plans and anyone else who shares our desire to provide affordable prescriptions to all Americans.
About the Role:
As a member of the Client Success team you will be responsible for managing and nurturing relationships with our Pharmaceutical and Agency clients ensuring customer satisfaction driving revenue growth and delivering successful campaigns.
If you are a driven client-focused individual with a passion for digital marketing the pharma industry and a proven ability to deliver successful campaigns while driving revenue growth and maintaining long-term relationships we encourage you to apply for this exciting opportunity.
Responsibilities:
Responsible for the day-to-day client relationship with Pharmaceutical manufacturer customers while providing excellent customer service and managing all aspects of the client relationship
Analyze and deliver monthly program metrics to reinforce program ROI and to provide insights to help clients achieve business goals
Partner with Sales to support new business development and organic growth of accounts upselling and optimizing where applicable
Collaborate with internal subject matter experts such as Business Intelligence Advertising Operations Product Management and Marketing to deliver tailored solutions to customers
Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations
Work with clients and agency partners to manage the Regulatory review submission process
Create visual examples of programs using our enterprise CMS tool
Stay up-to-date with industry trends digital marketing best practices and regulatory requirements in the Pharma space
Skills & Qualifications:
5 years of professional experience in Pharmaceutical client and account management
Strong written/verbal communication excellent relationship management skills and sharp attention to detail
Familiarity with pharmaceutical regulatory review (MLR / PRC)
Ability to apply analytics and data to a value proposition
Willingness to think critically and solve problems in new or creative ways
A deep curiosity and interest in healthcare technologies
Familiarity with CRM software like Salesforce and project management platforms like JIRA or Asana
At GoodRx pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline and the successful candidates starting pay will be determined based on job-related skills experience qualifications and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.
San Francisco and Seattle Offices:
$108000.00 - $173000.00New York Office:
$99000.00 - $158000.00Santa Monica Office:
$90000.00 - $144000.00Other Office Locations:
$81000.00 - $130000.00GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical dental and vision insurance 401(k) with a company match an ESPP unlimited vacation 13 paid holidays and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs fertility benefits generous parental leave pet insurance supplemental life insurance for you and your dependents company-paid short-term and long-term disability and more!
Were committed to growing and empowering a more inclusive community within our company and industry. Thats why we hire and cultivate diverse teams of the best and brightest from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools resources and opportunities to excel.
With that said research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field and we encourage women people of color those in the LGBTQ communities individuals with disabilities and Veterans to apply for positions even if they dont necessarily check every box outlined in the job description. Please still get in touch - wed love to connect and see if you could be good for the role!
GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability please reach out to us at.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ or addresses.
GoodRx is Americas healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S. gathering pricing information from thousands of pharmacies coast to coast as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011 Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visiteach month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information visit.
Required Experience:
Manager
Employment Type
Full-Time
