Intake Team Manager

• Manage the day-to-day operations of animal intake providing oversight of staff and volunteers to ensure smooth timely and effective processes.
• Supervise mentor and support Intake Coordinators and key volunteers fostering a collaborative compassionate and high-performing team culture.
• Provide onboarding training scheduling and ongoing development for staff and volunteers involved in intake operations.
• Build and maintain a robust volunteer program to support intake operations ensuring volunteers are effectively recruited trained and integrated into daily workflows.
• Foster a culture of urgency problem-solving and excellent customer service within the team to maximize lifesaving impact.
• Oversee and continuously improve intake processes for all animal populationsdogs cats and neonatesensuring they are efficient compassionate and aligned with APA!s goals.
• Manage the flow of animals into and through the shelter collaborating with other program managers to develop systems that reduce length of stay and improve animal outcomes.
• Identify inefficiencies or gaps within intake workflows and implement solutions to increase effectiveness and reduce barriers to lifesaving.
• Lead the development and refinement of SOPs training materials and protocols to ensure consistency quality and operational clarity.
• Serve as the strategic lead and primary liaison between APA! and shelter partners including Austin Animal Center ensuring responsive communication and proactive coordination.
• Develop and maintain high-impact partnerships with municipal shelters and rescue partners across the region and state with a focus on supporting the most at-risk animals.
• Visit partner shelters to understand their challenges and identify ways APA! can better support their lifesaving efforts.
• Support animals from a variety of sourcesincluding adoption and foster returns community programs like PASS and rescue partnersby identifying when shelter intake is needed and seeking alternative solutions when feasible.
• Coordinate animal transport logistics including scheduling volunteer drivers or completing transports when necessary.
• Monitor trends in shelter intake organizational capacity and partner needs to guide proactive planning and lifesaving priorities.
• Facilitate data analysis and regular reporting to leadership identifying key trends and using insights to shape goals systems and policies.
• Ensure accurate and timely data entry in shelter software including intake records medical/behavioral notes and animal profiles.
• Ensure all transfer partner goals and metrics are understood tracked and met.
• Support organizational goals by identifying and addressing systemic barriers to lifesaving across the intake process.
• Act as a flexible and responsive leader during emergencies or crisis intake situations ensuring effective response and coordination under pressure.
• Job duties may include some or all of the above and other duties as assigned by the manager.

• Lead with inclusive practices that prioritize empathy equity and accessibility in all aspects of the role.
• Maintain a solutions-focused and proactive mindset identifying opportunities breaking down barriers and creatively addressing challenges to support lifesaving efforts.
• Build and sustain a strong volunteer team through thoughtful recruitment training and engagement to support intake operations and program goals.
• Foster open timely communication with supervisors colleagues and partners across departments.
• Collaborate with partners and meet them where they are helping identify obstacles and working toward shared mission-aligned solutions.
• Stay current on industry trends and best practices applying relevant knowledge to strengthen program effectiveness.
• Demonstrate adaptability and strong judgment in a fast-paced high-volume environment including evenings weekends and holidays as needed.
• Actively participate in required meetings and trainings and support a culture of teamwork learning and continuous improvement.

• Minimum of two (2) years of team management experience in a customer-facing or people-centered environment.
• Proven ability to identify operational gaps implement effective solutions and follow through to completion.
• Strong project management skills with the ability to prioritize coordinate multiple moving parts and meet deadlines under pressure.
• Experience collecting and analyzing data to inform decision-making and improve outcomes.
• Proficient in Google Workspace and other digital tools; experience with ShelterLuv or shelter management systems is a plus
• Background in high-volume environmentspreferably in animal sheltering veterinary care logistics or fast-paced customer service.
• Skilled in working with diverse groups of people including volunteers staff and external stakeholders.
• Ability to quickly learn and clearly communicate APA! policies and procedures related to intake care and placement.
• Comfortable working in a dynamic environment with frequent change tight timelines and occasional urgent situations.
• Willingness to learn and apply intermediate-to-advanced animal-handling skills.
• Knowledge of sheltering best practices and care standards is a plus.
• Demonstrates APA!s core values: innovation respect drive resourcefulness and inclusion.
• Committed to delivering excellent service and building positive working relationships with staff and volunteers at all levels.

• Must be able to work around animals (including diseased injured and/or potentially aggressive animals) loud noises chlorine or other chemicals and in inclement weather
• Must be able to comfortably interact with cats/dogs of various health levels including those who may carry zoonotic diseases such as ringworm scabies intestinal parasites etc.
• Must be able to walk big dogs that pull and jump and complete all required dog and cat handling training
• Able to be on your feet for multiple hours of the day
• Must be able to visually observe people and animals from up to 150 feet away
• Ability to hear normal speech at close contact and shouting up to 150 feet away with the ability to hear and discern dog vocalizations both soft and loud
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to focus in a loud and busy environment despite distractions
• Must be able to walk around shelter as needed - uneven ground keeping a safe distance from dogs and handlers
• Will sit stand walk talk hear stoop bend stretch squat kneel grasp grip put fingers together firmly and reach above and below shoulder level lift and/or carry up to 40 pounds and push and pull up to 50 pounds for situations of moving supplies or animals; repetitively use hands to operate computers; flex the neck upward and downward; twist the neck and the waist.
• If reasonable accommodations are requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

• Standard shared office environment with exposure to environmental conditions that include working with and near animals
• Work is often performed inside but some outside work is required
• Weekend and occasional after-hours work may be required to support program needs
• Exposure to unpleasant odors and noises
• Potential exposure to bites scratches and contagious or zoonotic diseases
• Rapid pace with exposure to potential hazards including animal waste disinfectants and high levels of noise

• APA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin TX 78703
• May travel to offsite APA! locations or partner locations as needed

• This is a full-time exempt position with an average of 40 hours per week.
• Shift and schedule flexibility is required as weekly schedule is subject to change
• Able to work evenings weekends and holidays as needed

Required Experience:

Manager