Endpoint Tech II
Endpoint Tech II
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$ 65000 - 70000
1 Vacancy
Job Description
Job Responsibilities
About SLED
The South Carolina Law Enforcement Division (SLED) is a premier statewide law enforcement agency dedicated to serving and protecting the citizens of South Carolina. With a proud history rooted in integrity professionalism and public service SLED is committed to providing high-quality investigative intelligence and forensic services to support law enforcement agencies across the state.At SLED we value dedication ethical conduct accountability and a strong commitment to justice. Our agency plays a vital role in maintaining public safety and supporting criminal justice efforts at the local state and federal levels. From advanced forensic science to homeland security criminal investigations and criminal justice information systems SLEDs diverse responsibilities make it one of the most dynamic law enforcement agencies in the state.
We foster a professional work environment where teamwork respect and continuous improvement are fundamental. Our employees are held to the highest standards and are given opportunities to grow within a mission-driven organization that makes a meaningful difference in South Carolina communities.
Learn more about why you should join our team at .
General Responsibility
Provide solutions to end user support of a moderate to complex nature to ensure end user productivity. In addition work on special projects as assigned by management. Develop and maintain current departmental documentation to ensure IT Security compliance.
Specific Duties- Co-manage current devices on the Microsoft InTune platform. Research and develop solutions to escalated mobile device issues that arise.
- Develop and maintain Virtual Desktop pools and images. Use InTune to create and maintain desktop images for new computer deployment. Create PowerShell scripts for moderate to complex solutions for daily issues. Use AutoPilot to update current PC and laptop deployments.
- Assist in research and development of solutions for new or unknown issues encountered on a daily basis. Serve as a technical resource for resolving highly complex software and hardware issues for users and desktop personnel. Provide preventative action recommendations to recurring software and hardware problems.
- Provide mentoring and training of the Tier 1 Tier 2 and Tier 3 service technicians to resolve moderately complex software and device issues. Ensure support technicians adhere to information security/information assurance polices principles and practices in the delivery of customer support services for individuals.
- Assist on special projects as assigned by management. Other duties as required.
Minimum and Additional Requirements
- A Bachelors degree and experience in automated information or communication system design installation operation or repair. Related experience may be substituted for the bachelors degree on a year-for-year basis.
- Basic networking knowledge is required.
- Must have the ability to develop implement and follow processes and procedures to ensure the secure ongoing management of the support and desktop environment.
- Must have the ability to effectively communicate both verbally and written to various levels of personnel.
- Experience in automated information or communication system design installation operation or repair.
- Experience with hardware/software including Windows Desktop OS Active Directory DNS DHCP and Virtual Desktops In Tune AutoPilot Powershell.
- Experience with Cisco Any Connect or other VPN technologies.
- May be required to travel and this may include overnight travel.
- Must be able to lift 15-50 pounds.
- Must pass a national fingerprint check and background check.
- This support is for a 24/7 infrastructure and will be on call.
Preferred Qualifications
- Experience implementing/maintaining Windows desktops in virtual technologies preferred.
Additional Comments
- South Carolina Law Enforcement Division (SLED) is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race color religion sex (including pregnancy childbirth or related medical conditions including but not limited to lactation) national origin age (40 or older) disability or genetic information.
SLED offers an exceptional benefits package for FTE positions that includes:- Health Dental Vision Long Term Disability and Life Insurance for Employee Spouse and Children
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- State Retirement Plan and Deferred Compensation Programs
Supplemental questions are considered part of the official application. Any misrepresentation of yourself may be grounds for disqualification.
Conditional selection based on candidate education training experience oral interviews and clearance of background investigation.
Employment Type
Full-Time
