Front of House Supervisor
Front of House Supervisor
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Job Description
WatchHouseis a group of specialty coffee Houseslocatedin iconicneighbourhoodsacross LondonBathand New York. We are dedicated to elevating the coffee experience through our Modern Coffee philosophy. We offer premium products in exceptional places with our passionate team to ensure each visit offers a unique guest experience.This commitment to quality and heartfelt hospitality earn us the title of Europes Best Coffee Shop Chain at the 2024 European Coffee & Hospitality Awards.
Join us and be part of a teamthatsredefining the coffee experience with community innovation and excellence at its core.
We are looking for a Full-Time experienced Supervisor to join our team atWatchHouse Somerset House.
The ideal candidate must have hands-on experience working in high volume cafesrestaurantsor fast service environments with a passion for leading excellent shifts and delivering the bestcustomer service.
In short:
Front of House Supervisors are natural leaders with a passion for delivering best-in-class experiences to every guest who walks through our doors. This role is vital to the smooth and efficient running of our Houses. You will oversee floor and counter service in bustling locations ensuring exceptional customer service and operational excellence. Often the first point of contact for our customersyoullembodyWatchHouseswelcoming knowledgeable and detail-focused ethos.
Directly reports into: House Manager.
Key Responsibilities:
Lead and oversee the floor and counter service ensuring smooth service and exceptional guest experiences during your shift.
Provide unparalleled hospitality being the first point of contact for customers and creating a welcoming and engaging environment.
Working alongside the management team in your House to mentor and support your team providing guidance training and encouragement to deliverWatchHousestandards.
Maintain cleanliness and attention to detail across the House.
Be a fountain of knowledge for the team when it comes toWatchHouseproducts and standards.
Key to this Role:
You live and breathe our Core Values of Passion Empathy Diligence and Can Do.
You are always well presented adhering to theWatchHouseuniform policy.
Naturally take charge inspire confidence in your team and are proactive in ensuring smooth service.
You are approachable reliable and hardworking.
A background in supervisory roles within a restaurant or large coffee shop setting
You have a passion for hospitality and thrive on delivering memorable experiences to every guest.
You handle the dynamic nature of the role with ease transitioning between floor and counter service when needed.
Your friendly demeanor andexpertiseinWatchHousecoffee and food offerings make you a go-to for both guests and teammates.
What can you expect atWatchHouse:
Beautiful designedHouses working on industry leading equipment and fellow hospitality professionals.
Contracted hours every week to give you stability and the ability to plan your personal life.
Empathetic managers who will be flexibleonyour needs.
Free coffee tea andWatchHousemade drinks (even on your days off!).
Providing on and off shift training when you join the team to ensure you are set for success.
Access to SCA training (depending on your role).
250g of free coffee each month.
Access to the Cycle to work scheme.
A day off shift induction within your first two weeks of joiningWatchHouse.
Genuine opportunities for career growth withinWatchHouseas we continue to grow.
Free lunch on every shift.
A social budget for each location to have fun with your team outside of work.
An invite to the annualWatchHouseParty; including presenting the Core Value Awards and prizes such as a trip to Coffee Farms!
30% off food in any of our House any time.
30% off ourWatchHouse retail coffee anytime
Working atWatchHouse.
WatchHousewas born from a passion to do better. Diligence and attention to detail are paramount to what we do we focus on the detail. We strive for perfection. We really care.
We are a people first business curious and interested in those around us. We treat everyone with respect.We pride ourselves on creating an environment where diversity is celebrated equality is insisted and inclusion expected.
A company where we believe in having the right person in the role; personality and individuality at the top of the list of what we are looking for in applications and throughout our hiring process.
We also know that everyone is different and we value and respect diversity standing up for equality and standing against any form of discrimination.
Decisions about and the treatment of people at work should be based on the individuals abilities skillsperformanceandbehaviour- these should be assessed against theWatchHousejob description requirements for each individual role.
We are always patient and considerate towards others. Encouraging approachable and communicating brilliantly. We strive to be the best we can be by giving and receiving regular and honest feedback in a professional manner.
Weplan aheadprioritiseand are mindful and respect the time of others. We complete every task to the best of our ability. Always happy to ask for help work in cohesion with other people/departments and share successes.
We work to makeWatchHousean environment of trust and comradery where others are inspired to play their part in working effectively together. Building strong relationships with others anddemonstratingpositive energy. Werecogniseand value the contribution of others across the business working together to deliver the Modern Coffee experience toeach and everyperson touched by our business.
Our four core values - passion can do diligence and empathy - are what makeWatchHousewho we are. Our decisions are made based on these principles. To grow and succeed atWatchHouse it is imperative that these values also resonate strongly with you and can drive your ambition in the same way they do ours.
Required Experience:
Manager
Employment Type
Full-Time
