Director of Product - Headquarters
Director of Product - Headquarters
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Job Description
As the Product Director for the Headquarters tribe at Mews you will combine creativity technology and business insight to shape the operational backbone of some of the most forward-thinking hospitality brands in the world.
This role focuses on advancing three critical areas: portfolio-level operations that centralise control and coordination for multi-property hotel groups flexible monetisation across rooms spaces and services and embedded intelligence that transforms data into proactive insights to support confident timely decision-making.
Were looking for a strategic product leader who thrives on fast feedback loops and who believes that outcomes not output are the measure of success. Youll be expected to challenge your team sharpen their thinking and elevate the quality of product strategy and execution. This is a high-impact leadership role where clarity ambition and urgency will be essential to success.
Responsibilities
Vision & Strategy
Define and communicate a bold multi-year product vision that makes group-level hospitality operations effortless intelligent and scalable
Stay ahead of emerging trends in hospitality AI and SaaS translating them into actionable opportunities within the roadmap
Drive alignment between product strategies and OKRs delivering measurable outcomes that contribute to business growth and customer satisfaction
Customer & Market Insight
Validate assumptions early and often through direct customer engagement and rapid experimentation
Build strong relationships with fast-scaling hotel groups and use their insights to shape the roadmap and identify cross-tribe opportunities
Collaborate with internal stakeholders and external partners to identify customer needs market opportunities and emerging trends ensuring alignment with business goals
Champion data-informed decision-making leveraging insights to refine strategies and measure product success
Team Leadership
Coach and develop a high-performing team of product managers and designers creating a culture of challenge ownership and growth
Ensure the products you lead deliver exceptional intuitive and coherent user experiences
Promote a culture of experimentation and continuous improvement exploring innovative solutions to the hospitality sectors most pressing challenges
Influence & Impact
Own key product outcomes including adoption satisfaction revenue contribution and time-to-value
Serve as a product voice across the company and externally communicating vision and progress with confidence and clarity
Requirements
Leadership & Collaboration
5 years of product leadership experience in B2B SaaS ideally in a vertically integrated domain
Proven ability to lead and grow high-performing product teams with a track record of fostering strong team dynamics and coaching individuals to reach their potential
Excellent communication and stakeholder management abilities capable of aligning diverse teams and influencing at all levels
Execution & Strategy
Strong strategic thinking and execution skills with a customer-first mindset and a focus on measurable outcomes
Comfortable owning and improving metrics like adoption retention satisfaction and revenue
Proven ability to leverage analytics market research and customer insights to guide product strategies and decisions
Domain & Technical Fluency
Technically fluent with experience working on complex product surfaces involving infrastructure configuration or reporting
Familiarity with the hospitality industry or similar sectors understanding its unique challenges and opportunities
Required Experience:
Director
Employment Type
Full Time
