Customer Operations Coordinator - Louisville, KY
Customer Operations Coordinator - Louisville, KY
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Job Description
Customer Operations Coordinator - Louisville
Schedule: In office Mon-Thurs Friday hybrid
About Packsize
Packsize is a leading automation company that enables more efficient and sustainable packaging
processes from packing to unboxing. We propel our customers and the industry forward always
looking to innovate and improve. To us packaging is about much more than a box; its about
delivering whats right for our customers for their customers and for our planet.
About the Role
We are looking for the next awesome member of the Customer Operations Team. This role is a key
part of an extraordinary team that delivers customer WOW each day! This role will specialize in the
customer experience related to general customer service order processing and fulfillment and
ensure our customers are taken care of from PO to delivery.
What Youll Do
- Customer Service
- Place primary focus on delivering superior customer service as a member of the Customer Operations team.
- The best candidate will strive to build and maintain relationships with internal and external customers own the role of providing customer wow troubleshoot customer issues and resolve them completely and obtain product knowledge (during training) to ensure the information provided to customers is accurate.
- Order Processing
- Process orders and follow through until confirmed delivery. Experience in the PO/SO fulfillment cycle is preferred.
- Vendor Management
- Daily interaction with vendors and suppliers in a third-party or drop-ship scenario including order confirmations handling delays date changes expedited requests and quality issues.
- Inventory Management
- The best candidate will understand inventory and warehouse management concepts and be able to monitor inventory levels to ensure service level agreements are always achievable.
- Logistics
- A working knowledge of transportation and logistics processes will be an advantage in this role. This position will require daily tracking of orders shipped to enterprise customers via parcel LTL/FTL and containers.
What youll bring
- Experience in customer service supply chain procurement logistics coordinator or similar is preferred.
- Bachelors Degree preferred or equivalent combination of education training and experience.
- Experience in packaging/manufacturing/transportation/supply chain is a plus.
Additional Qualifications
- Required
- Exceptional Customer Service experience and skill set.
- Excellent written/verbal communication and organizational skills.
- Strong attention to detail.
- Able to prioritize responsibilities and multi-task.
- Must be willing to work in a team atmosphere
- Preferred
- Knowledge of Microsoft Office Google Suite ERP/CRM/TMS systems (SAPSalesforce BluJay) and BI Tools/Reporting.
- Bilingual - Spanish Preferred
- Proficient with Microsoft Excel (lookups array formulas pivot tables VBA etc.)
- Ability to learn new software programs and processes with ease.
Physical Demands and Working Conditions:
- Ability to work in an office environment.
- Travel outside of the home office is minimal but could be required periodically
- Must be able to comply with all Packsize confidentiality and non-compete policy
What We Offer
The salary range for this role is $22-$30 USD / HR; however Packsize considers several factors when determining compensation when extending a job offer including but not limited to the role being offered the associated responsibilities the candidates prior work experience education/training and any special skills.
Packsize offers a competitive benefits package including paid time off Medical Dental Vision Short Term/Long Term Disability Life and 401(k) matching.
If this role excites you but you dont meet each requirement listed we encourage you to apply anyway. At Packsize we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In
compliance with applicable federal and state laws Packsize policy of equal employment
opportunity prohibits discrimination on the basis of race or ethnicity religion color national origin
sex age sexual orientation gender identity/expression veterans status status as a qualified
person with a disability or genetic information. Individuals from historically underrepresented
groups such as minorities women qualified persons with disabilities and protected veterans are
strongly encouraged to apply. Reasonable accommodations in the application process will be
provided to qualified individuals with disabilities
#LI-ES1
Required Experience:
IC
Employment Type
Full Time
