Network Operations Center (NOC) Manager

The Network Operations Center (NOC) Manager serves as the primary leader of service delivery for IT Managed Services at Van Ausdall & Farrar. This position is responsible for overseeing a dynamic and evolving team of Technicians including Level 1 and Level 2 Engineers including Full-Time Equivalent (FTE) resources stationed at customer sites.

As the NOC Manager you will ensure service excellence by maintaining Service Level Agreement (SLA) benchmarks and allocating resources efficiently to meet support demands. You will also drive the training professional development and performance management of NOC staff. This role is a key member in driving continuous process improvement initiatives across the division.

Benefits

At Van Ausdall & Farrar our people are our number one asset. Our employees are the driving force that allows us to be successful now and in the future. Below is an overview of our comprehensive benefits:

At Van Ausdall & Farrar we know our people are our most important asset. We offer a competitive and comprehensive benefits package that reflects our commitment to employee well-being and engagement including:

• Generous Paid Time Off
• 7 paid holidays 1 floating/personal holiday
• Monthly employee engagement activities
• Paid volunteer time
• Monthly fitness reimbursement
• Tip Lead / Business Referral Incentive Program
• Medical Dental and Vision insurance options
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

What You Have

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.

What Youll Do

• Lead and manage a changing team of Technicians Level 1 Engineers and Level 2 Generalists.
• Oversee and administer the Professional Services Automation (PSA) platform (e.g. AutoTask).
• Collaborate with cross-departmental Managers to assist with Level 3 escalations as needed.
• Manage and optimize the MSP Tool Stack for performance scalability and efficiency.
• Monitor report and act on key performance indicators (KPIs) to meet service goals.
• Ensure proper onboarding training and ongoing development of NOC team members.
• Conduct annual performance reviews and manage team performance and productivity.
• Participate in the annual budgeting process for NOC resource planning and tool investments.
• Manage vendor support contracts and oversee the renewal process for NOC-related services.
• Lead or support special projects as assigned by the Director of IT.

What Youll Bring to the Role

• Minimum 10 years of supervisory experience in a Network Operations Center or similar technical service environment.
• Bachelors degree preferred or equivalent combination of education industry certifications and experience.
• Demonstrated proficiency with Professional Services Automation tools (AutoTask certification preferred).
• Proven ability to lead coach and develop technical teams in a fast-paced environment.
• Strong communication skillsboth written and verbalwith an ability to build rapport across departments.
• Excellent time management and organizational skills with the ability to manage competing priorities.
• Customer-first mindset with a commitment to service quality and operational excellence.

About VAF

Founded in 1914 Van Ausdall & Farrar is Indianas leading provider of business technology solutions. Our expertise spans cloud services cybersecurity managed IT print/copy solutions ISP services voice and video systems surveillance and digital document management.

Were a locally owned company with a strong mission: to deliver value-driven technology solutions tailored to each clientbacked by world-class customer service and a dedication to making a positive impact in our community.

We are proud to be an Equal Opportunity Employer (EOE). We value diversity and are committed to creating an inclusive environment where every employee feels empowered to contribute and grow. Accommodations for the application or interview process are available upon requestplease contact us at .

Ready to take your career to the next level
Apply today and join a team thats redefining technology solutions for the modern workplace.