Senior Supervisor, IT Operations

Senior Supervisor IT Operations

About the Role

Responsible for all IT strategy development execution and management activities supporting secure digital innovation & capabilities both internally and externally.

Responsible for day to day delivery of technology services to internal and external clients. Services include incident capture and resolution; performance monitoring tuning and actioning; break-fix resolution; support of operational audits and certifications; and other operational administrative functions such as equipment circuit ordering and associated activities.

Responsibilities

• Manage the day-to-day activities for support activities for all business units at the site
• Implements strategies and activities to ensure that the best customer service is achieved.
• Ensure site is compliant with developed standards.
• Provide full support for all IT activities for the desktop and infrastructure teams where needed.
• Lead all IT projects for providing upgrades and remediation for the site.
• Report to senior managers on any issue that could significantly impact the business.
• Manage ticket queue for the site
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• Provides onsite end-user support.
• Installs applications.
• Manages hardware and software installations and troubleshooting.
• Mentors junior level desktop support members.
• Participates in ticket queue management.
• Provides onsite smart hand support to other technical towers as needed.
• Installs and configures new hardware.
• Manages site-level inventory.
• Manages ticket queue for local support requests.
• Escalates systems outages or problems that are impacting production.
• Leads local onsite desktop support members.
• Validates that tickets are being assigned and worked in appropriate timeframes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Basic Qualifications for Consideration

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
• Builds knowledge of the company processes and customers.
• Ability to solve a range of straightforward problems.
• Analyzes possible solutions using standard procedures.
• Receives a moderate level of guidance and direction.
• Requires expanded conceptual knowledge in own discipline and broadens capabilities.
• Understands key business drivers; uses this understanding to accomplish own work.
• Impacts quality of own work and the work of others on the team; works within guidelines and policies.
• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
• Explains complex information to others in straightforward situations.

Flexible Working

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role you can expect the following working conditions:

• Onsite Work: Work in our local office receiving personal coaching and leadership so that you can provide the best support for our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.

Join Us

At Conduent we are one team one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work
Grow and thrive both personally and professionally
Make a difference with our clients in our communities and with the millions of people we support

When you join Conduent you are engaged in creating the future - both our companys and your own. With more than 60000 associates across 24 countries we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $49280 - $64000.