Student Aid & Scholarship Customer Service Specialist

Student Aid & Scholarships Customer Service Specialist helps advance the equity-centered mission of Clover Park TechnicalCollege by engaging as part of a cohesive team and supporting students in the daily operations of the Student Aid & Scholarships office. The Specialist will help to create a welcoming environment by providing exceptional and culturally sustaining service through extensive interaction with students faculty staff and community constituents in a variety of ways (e.g. in person email Zoom Chat telephone). This position provides general college information regarding admissions registration advising placement new student processes support services programs and other college functions. The Customer Service Specialist assesses the students individual needs in real time and assists them in making the appropriate connections to Clover Park Technical College programs services and resources.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities.CPTC values equity and respect seeks to create an environment of innovation and excellence and focuses on student success lifelong learning and social responsibility.

This position is represented by the Clover Park Federation of Classified Employees Local 4789.

Duty: Program Support
Tasks Include:

• Provide information recommendations and referrals via multiple modalities (e.g. in person phone online Zoom Chat email) regarding the various programs and services available at CPTC in order to meet the unique needs of diverse students staff faculty and community members.
• Interpret and explain a variety of college regulations policies and procedures in response to students individual needs in a positive culturally sustaining and supportive manner.
• Review informational documents such as financial aid verification forms assessments reports citizenship forms and transcripts and independently make decisions about how best to serve students and advance access particularly for systemically non-dominant students.
• Independently and equitably resolve problems by identifying the issues determining procedural steps working with team members and college employees and communicating results and next steps to students.
• Maintain confidentiality according to college policy FERPA federal/state and other guidelines.
• Schedule student appointments as necessary.
• Use multiple database and software platforms for data entry extracting reports and clerical support.
• Use spreadsheets database and word processing software to create and compile reports and process documents and records.
• Prepare and assist with mailing sorting and filing of various documents.

• Participate and assist in the development and implementation of engagement and retention efforts.
• Participate and assist in the development and implementation of departmental and divisional goals.
• Provide operational support to Student Success functional areas such as advising placement counseling Access and Disability Services (ADS) Workforce Education etc.

• As a part of the Student Success team and Student Aid & Scholarships team maintain a welcoming inclusive and service-oriented office and waiting area.
• May train and lead the daily work of work-study students.
• Ensure office equipment such as copiers are operational and report technical problems to the appropriate department.

• Actively participate in financial aid Student Success team & pillar meetings and college committees as needed and appropriate.
• Maintain knowledge of federal and state funding rules and requirements.
• Provide evening hours coverage as necessary
• Other duties as assigned.

• Review determine and data enter SAP statuses on the student aid management system.
• Cancel or adjust aid as necessary on all appropriate systems.
• Place and remove holds.

• High School Diploma
• Minimum of two years of experience in a customer service role in an office setting.
• Minimum of two years of experience using Microsoft Office Suite including Word Excel and Outlook.
• Minimum of two years of experience with data entry.
• Ability to work under pressure and handle high volume services.
• Cannot be in loan default (upon hire employee will be required to apply and gain approval to access the National Student Loan Database System for the US Department of Education).

• Associates degree.
• Experience working in a college office environment preferably in Student Services.
• Experience with Washington State Community and Technical College Financial Aid Management System or CTC link.
• Experience in a student-related or student services capacity in an educational setting.
• One year experience in student financial aid.
• Fluency in a regionally spoken language (ability to read write speak). Spanish preferred Vietnamese Korean Chinese and Russian.

Application Instructions

• Complete application
• Attach your CTC certifications and/or industry-recognized credentials
• Upload a resume and cover letter describing your skills and experience
• Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks including criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents dont hesitate to contact NeoGov Technical Support at 1- Mon-Fri 6:00 AM to 6:00 PM Pacific Time

Supplemental Information

At this time Clover Park Technical College is not sponsoring H1-B Visas.

Land Acknowledgement Statement

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup Steilacoom Nisqually and Squaxin Island tribes and bands and we honor and thank the traditional caretakers of this land. We value the tribes in our community and the impact that they continue to make on our college to this day. For more information about CPTCs commitment to indigenous tribes please visit Work at Clover Park Technical College

At Clover Park Technical College we are proud to be part of Washington States Community and Technical College system supported by the State Board for Community and Technical Colleges (SBCTC). Our institution is dedicated to building strong individuals families and communities by providing accessible high-quality education and training.

Working here means being part of a team that empowers students to develop their skills and talents preparing them to become engaged global citizens. Our faculty and staff create a dynamic learning environment where students feel supported and motivated to succeed. As an employee youll have opportunities to participate in college events clubs and committees that foster engagement and connection. Guest speakers and professional development opportunities further enrich the experience ensuring that both students and staff continue to grow and thrive.

Our History

Clover Park Technical College is located in Lakewood Washington. Our college has a rich history of professional and technical education dating back to the 1940s when Clover Park School District established aWar Production program training civilians as auto mechanics aircraft-service mechanics ship-fitters welders and blueprint readers. Now CPTC offers more than forty programs in Aerospace Advanced Manufacturing Health Sciences Human Services Business Hospitality Science Technology Engineering Transportation and Trades.

CPTC has two campuses: Our main campus is located in Lakewood WA and our South Hill Campus is located in Puyallup WA.

Learn more about Clover Park Technical College by visiting AboutCPTC.

Jeanne Clery Statement

Notice of Availability of Annual Security Report: Clover Park Technical Colleges Annual Security Report is available online at Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all positions without regard to race color creed religion age marital status national origin sex sexual orientation disability genetic information or status as a disabled veteran or Vietnam-era veteran.

Non-Discrimination Statement

Clover Park Technical College does not discriminateon the basis ofrace color national origin age perceived or actual physical or mental disability pregnancy genetic information sex sexual orientation gender identity marital status creed religion honorably discharged veteran or military status or use of a trained guide dog or service animal.

For inquiries please contact:

• Title IX Coordinator: James Neblett Associate Vice President for Human Resources & Culture
• Section 504/Disability Coordinator: Sarah Addington Manager of Student Disability Services