Supervising Integrated Case Worker

Under general direction plans organizes directs and supervises the work of a staff engaged in determining the need for public assistance providing employment services managing an integrated caseload and authorizing program benefits in accordance with established policies and procedures; and performs related duties as required.

This is the full supervisory level in the series. Incumbents supervise employees responsible for the provision of employment and training services determining and authorizing public assistance benefits and managing an integrated caseload.

This class is distinguished from Eligibility Supervisor class and Employment & Training Worker Supervisor class in the performance of lead duties involving the determination of eligibility for public assistance benefits AND the concurrent provision of basic employment services. The Eligibility Supervisor class supervises staff responsible for eligibility duties while the Employment & Training Worker Supervisor class supervises staff primarily responsible for employment services duties.

• Supervises and evaluates the work of a staff engaged in determining eligibility for public assistance and providing employment services geared to the attainment of self-sufficiency; coordinates activities to ensure timely completion of tasks and projects; interviews and participates in selection of staff; provides training and staff development; ensures that staff maintains an appropriate work flow to meet department standards; develops and implements unit work goals and monitors progress toward these goals.
• Conducts group and individual employee conferences to discuss or interpret departmental rules regulations policies and procedures and performance problems; identifies and resolves operational problems; receives and resolves employee complaints and makes recommendations to superiors on difficult and complex personnel matters.
• Supervises and participates in quality control; reviews case documentation for completeness and accuracy; determines and takes necessary action to correct errors.
• Ensures compliance with applicable rules regulations policies and procedures governing eligibility grant determination employment services provision appeals quality control and other matters related to line operation of public assistance and employment services programs.
• Provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances.
• Provides guidance in the use of various automated systems and related tools to meet processing and reporting requirements.
• Receives and responds to inquiries from the general public and other agencies.
• resolves a variety of complaints from the general public including recipients and applicants.
• May be assigned to additional supervisory training and/or routine administrative responsibilities including assisting other unit supervisors in interviewing candidates for employment and making hiring recommendations to management and training new supervisors and support staff; may serve as a member of an ad hoc departmental management policy and procedure study team.
• Prepares narrative and statistical reports; represents the department a various committee meetings and conferences.

• Rules and regulations governing eligibility for public assistance programs administered by the department
• The functions of public social service agencies and the sources of information necessary to determine eligibility of participants in various programs
• Vocational counseling
• Resources available in the community for referral or utilization in public assistance programs
• The principles of supervision training and instructional methods and techniques.
• The operation of automated office equipment and systems used by the department

• Plan assign and supervise the work of a multi-disciplinary staff
• Speak and write effectively
• Present oral and written reports concisely and clearly
• Apply effective interpersonal skills in order to establish and maintain cooperative working relationships with community groups resource agencies fellow employees and the general public
• Work effectively with other units of the department; train and develop staff
• Operate automated office equipment and systems used by the department
• Identify problems requiring referral to other agencies or staff
• Analyze a situation accurately and adopt an effective course of action
• Use available sources of information effectively in determining need and eligibility.

Examination Information

Training & Experience Examination Weighted 100%

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

Eligible List Information

A departmental open eligible list will be established for the county of Lassen. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

Retest Period

Once you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.

Special Testing Arrangements

Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at or upon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

Education Documents

If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

General Information

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.

Equal Employment Opportunity

The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Additional Information

• A valid drivers license may be required at the time of appointment and employees may also be required to drive their own car provide proof of car insurance and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• Position may require pre-employment drug testing physical and fingerprinting for a background investigation.
• Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks. Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

About Lassen County

Lassen County is abundantly rich in natural beauty and has a terrain that affords residents year-round recreational activities. The County has excellent air quality and its rural communities are ideal for raising families with a favorable cost of living and low rate of crime and traffic. Lassen County is an outdoor paradise where the beautiful Sierra Nevada and Cascade mountains meet the desert of the Great Basin. Because of the unique terrain theres something here for everyone. Elevations range from the high desert to alpine levels and the outdoor activities are among the best in the state from golf to horseback riding mountain biking running and hiking on the extensive trails.