IS Support Analyst 1
IS Support Analyst 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Informational Service Support Analyst I provides expertise in the day-to-day consultation training trouble-shooting and problem-solving for internal computer users. Identifies and addresses complex usability problems while monitoring and managing user accounts.
JOB CORE RESPONSIBILITIES
- Preforms complex work to establish and maintain information systems databases and interfaces to meet business objectives.
- Provides expertise in day-to-day consultation training trouble-shooting and problem-solving for internal computer users
- Responds to and resolves computer problems quickly to ensure maximum uptime and minimum disruption to user activity
- Identifies and addresses complex usability problems while monitoring and managing user accounts
- Trains end-user in the use and applicability of various computer systems and hardware
- Participates in Information Services projects performs analysis and implements multi-function office systems
- Evaluates existing systems and/or user needs and makes recommendations to increase efficiency to meet business needs
- Other responsibilities as assigned
- The primary duties of this job require highly-specialized skill in the design development documentation analysis creation testing or modification of computer systems or programs including prototypes based on and related to user or system design specifications; the application of systems analysis techniques and procedures to determine hardware software or system functional specifications; the design documentation testing creation or modification of computer programs related to machine operating systems; or a combination of these duties.
- Consistent exercise of independent judgment and discretion in matters of significance
SKILLS:
- Good technical expertise and experience in consultation training trouble-shooting and complex problem-solving for internal computer users
- Excellent analytical skills and judgment to proactively identify and solve problems
- Strong attention to detail good organizational skills and the ability to prioritize with changing situations
- Good interpersonal verbal and written communication skills to drive tasks to completion
- Proficient in Microsoft Office Suite and database management tool
- Regular consistent and punctual attendance is required. May need to work nights and weekends variable schedule(s) and additional hours as necessary
WORK AUTHORIZATION:
This position must meet Export Control compliance requirements; therefore a US Person as defined by 22 C.F.R. 120.15 is required. U.S. Citizenship/Permanent residency is required for most positions.
Required Experience:
IC
Employment Type
Contract
