Lead Unified Communications Engineer
Lead Unified Communications Engineer
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Job Description
Are you looking for the opportunity to work as a Lead Unified Communications Engineer and join our Unified Communications team
As Lead Unified Communications Engineer you will work within an inclusive culture and be responsible for managing the infrastructure and services within Unified Communications and working closely with teams from across the IT Service Operations space of Scottish Government.
You will work within Information & Technology Services (iTECS) a division of the Scottish Government that sits within the Digital Directorate. Led by the Chief Operating Officer iTECS is responsible for:
- Delivering corporate ICT and information services for Scottish Government.
- Delivering shared ICT services (SCOTS Connect) to paying customer across the central government community in Scotland shared services customers now make up around 50% of the 23000 user base.
- Protecting Scottish Governments information and ICT assets.
- Contributing to the delivery of Digital Public Services by ensuring that our people and businesses are making the most of the digital opportunity; and that ICT public services are customer-centric collaborative integrated efficient and continuously improving by making best use of digital technology.
Responsibilities
- Establish yourself as a Subject Matter Expert for voice and video communications infrastructure and services.
- Designing implementing administering and supporting infrastructure technologies and solutions such as compute software and software as a service (Cloud) solutions.
- Initiating and monitoring actions to investigate patterns and trends to resolve problems including consulting specialists where required. You will determine the appropriate remedy and assist with implementation of fixes as well as preventative measures
- Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users
- Coaching and mentoring more junior infrastructure engineers participating in their appraisal and related performance management processes
- Youll create documentation describing how a technology is going to be implemented so that others can run the item that youve built or overseen
- Maintain relationships with other technical resolvers and interact with our userbase to build trust gather insights and set priorities
Responsibilities
Success Profile
Success profiles are specific to each job and they include the mix of experience skills and behaviours candidates will be assessed on.
Technical Skills:
This role is aligned to the Infrastructure Engineer Senior Infrastructure Engineer within the IT Operations
You can find out more about the skills required here.
These skills are assessed by technical assessment designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed plus the method of assessment.
Experience:
Significant experience designing and implementing scalable infrastructure solutions.
In-depth knowledge of industry standards and best practices for infrastructure management.
Proven track record of leading infrastructure projects ensuring successful delivery.
Strong stakeholder management skills with the ability to align technical solutions with business goals.
Experience conducting risk assessments and implementing mitigation strategies for infrastructure changes.
Behaviours:
- Changing and Improving (Level 3)
- Seeing the Big Picture (Level 3)
You can find out more about Success Profiles Behaviourshere.
Behaviours are assessed at interview. Full details will be shared in advance with all candidates invited to this stage.
How to apply
Apply online providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the five Experience criteria listed in the Success Profile above.
If invited for further assessment this will consist of an interview and DDaT Technical assessment where the behaviours experiences and technical skills outlined in the Success Profile will be assessed.
The sift is scheduled for w/c 24th July.
Interviews and DDaT Technical assessments are scheduled for w/c 28th July however these may be subject to change.
Qualifications
About Us
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of theUK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.
As part of the UK Civil Service we uphold theCivil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week we offer a truly flexible working including full-time part-time flexitime and compressed hours depending on the needs of the role.
If you have specific questions about the role you are applying for please contact
DDaT Pay Supplement
This post is part of the Scottish Government Digital Data and Technology (DDAT) profession as a member of the profession you will join the professional development system. This post currently attracts a 5000.00 annual DDAT pay supplement applicable after a 3-month competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment todiversityand how we offer and supportrecruitment adjustmentsfor anyone who needs them.
Further information
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guidefor further information on our recruitment and application processes.
Apply Before: 6th July (23:59)
Employment Type
Full-Time
