Close Protection Operations Centre (CPOC) Team Leader, Close Protection Unit
Close Protection Operations Centre (CPOC) Team Leader, Close Protection Unit
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Job Description
FOR MORE INFORMATION ON THE RECRUITMENT/SELECTION PROCESS FOR THE NATO CLOSE PROTECTION UNIT PLEASE CLICK ON THE LINK:
1. SUMMARY
The Joint Intelligence and Security Division (JISD) under the leadership of the Assistant Secretary General (ASG) for Intelligence and Security comprises two principal pillars: Intelligence headed by the Deputy ASG for Intelligence (DASG-I); and the NATO Office of Security (NOS) headed by the Deputy ASG for Security (DASG-S) / Director of NOS.
Within the NOS the mission of the Close Protection Unit (CPU) is to protect the Secretary General (SG) at NATO Headquarters (HQ) or any other location in Belgium or abroad armed or otherwise as the environment and circumstances demand. The CPU ensures a secure environment for the SG to include personal and physical protection against all forms of actual or potential threats.
The CPU is comprised of a management administration and training structure as well as the operational teams which focuses either on close protection or physical protection of the official SG Residence in Brussels Belgium. The incumbent leads the close protection operations centre and manages a team of agents and an Assistant within the SG Residence. This team ensures the security of the SG Residence by monitoring the Residences surroundings alarm systems and technical installations and provide support to global CPU operations by real-time monitoring and Open-Source Intelligence (OSINT) gathering and distribution.
The Team Leader has the management and operational responsibility for the practical planning of the operations the shift-based work schedule of the team under their supervision detailing and managing the shifts and leave periods for the team as well as the overall performance and line management responsibilities for each member of the team. The team works on a shift system basis. The Team Leader covers shifts at the Residence as well as office hours at the NATO HQ.
The Team Leader coordinates with the SGs front office in regards to visits or works carried out at the official NATO residence. The physical protection duties at the operations centre includes among other duties planning and execution of high-level visits and events at the SG Residence. The Team Leader supports the CPU teams in their protection duties for the SG by real-time mission monitoring and OSINT gathering and distribution. The CPOC Team Leader is responsible for monitoring the official Residences surroundings alarm systems and technical installations according to assigned tasks. The Team Leader reports through the Deputy Head to the Head of CPU and participates in weekly management meetings.
2. QUALIFICATIONS AND EXPERIENCE
ESSENTIAL
The incumbent must:
- have an educational background equivalent to higher secondary level;
- have at least 4 years experience from national police military institutions or other institutions similar to NATO and related to the post description;
- be experienced in tactical leadership on the level of a Team Leader;
- be experienced in the use of firearms and be able to pass the yearly CPOC shooting test;
- be in physical good condition to enable and intervene in emergency situations and to be able to pass the yearly CPOC physical test;
- have a good understanding and knowhow in first responder medical training and self-defence;
- possess excellent interpersonal verbal and written communication skills and have experience adapting these skills to the needs of a team and stakeholders;
- possess the ability to adapt to changing situations and to manage stress and emergency situations;
- have a valid B category (or equivalent) driving licence;
- possess the following minimum levels of NATOs official languages; (English/French): V (Advanced) in one; II (Elementary) in the other.
- be able to work in a shift system outside normal office hours including weekends holidays and nights - sometimes at short notice. Overtime will occur.
DESIRABLE
The following would be considered an advantage:
- close Protection training and experience;
- have experience in physical access control;
- knowledge of the Belgian police and judicial organisation and legislation in particular in the areas of public security public order firearms legal self-defence and priority vehicles;
- possess an Advanced level in both NATO official languages (English/French);
- basic knowledge of Dutch or another NATO members official language;
- knowledge of basic fire-fighting measures;
- certification in first-aid/medical training such as BLS-AED TCCC PHTLS etc.;
- certification with regard to firearms skills;
- knowledge of and certification in advanced driving skills;
- basic understanding of Surveillance Detection Techniques;
- basic knowledge in the operation and use of Closed-Circuit Television (CCTV) Intruder Detection Systems (IDS) and fire detection systems;
- understanding of using OSINT for security;
- knowledge in secure communication and GPS systems.
3. MAIN ACCOUNTABILITIES
Planning and Execution
In close coordination with the Deputy Head of CPU organise and manage the daytoday and overall administration of the team under your responsibility. Manage the shift and leave schedule for the team in close coordination with the Deputy Head of CPU in order to ensure that the staff is used in the most efficient way. Develop plan and execute trainings for the team under your responsibility as per the guidance and assistance of the training coordinator and in consultation with the CPU management. Follow training organised by the management of CPU including management development training as appropriate. Staff the CPU team under your responsibility and provide operational support to the CPU close protection teams deployed in Belgium and abroad through real time mission monitoring and OSINT gathering. Ensure the SGs physical protection against all forms of actual or potential attacks/threats whilst he is within the official Residence. Take the appropriate steps according to CPU standard operating procedures (SOPs) to provide protection in a crisis or a high-pressure situation. Protecting the Secretary General may include the use of force and/or firearms as directed by the CPU SOPs. Ensure the physical security of the SG Residence and operate all security and communications equipment.
Stakeholder Management
Act tactfully politely and discreetly with members of the Office of the Secretary General host nation support officials and other high-ranking members of the diplomatic community. Be beyond reproach in regards to individual professional standards and appearance. Demonstrate discretion when dealing with information pertaining to the SGs personal and official life. Establish and maintain good working relationships and effective communication with stakeholders involved in the security of the SG. Represent the Organization in a professional manner.
Organisational Efficiencies
Communicate to the Head CPU any gaps or inaccuracies that you identify in the existing CPU SOPs and formulate in writing any improvements that would enhance the efficiency of the CPU. In close coordination with the training coordinator of CPU and under the guidance of the CPU management assist in drafting new or modifying existing procedures and apply them correctly. Coordinate the security related to the daily activities at the CPOC ensuring it adheres to the CPU SOPs and that there is a coherent approach before providing information to all relevant stakeholders (including the Private Office and CONSEC).
People Management
Under the overall supervision of the Head of CPU lead the team assigned under your responsibility including performing constructive performance management activities. Coach and mentor the team under your responsibility and conduct team meetings and team-building activities to maintain and strengthen team spirit and morale amongst team members. Adapt organisational and communications skills to the specific needs of the team. Monitor and administrate training activities for the team in order to align all training with the CPU training manual. Assign each team member the role of Subject Matter Expert (SME) in one of the essential training domains.
Financial Management
Ensure that all timesheets of the team members are gathered verified and forwarded to the Deputy Head and CPU training coordinator within the determined deadlines. Ensure that the staff submit the required mission liquidation information upon accomplishment of a mission and that the team members reimbursement requests for their expenses are justified. Provide all necessary receipts to the CPU Senior Program Coordinator.
Perform any other related duty as assigned.
4. INTERRELATIONSHIPS
The Team Leader reports through the Deputy Head of Unit to the Head of the Close Protection Unit. The Team Leader manages the assigned personnel and when required they interact and coordinate events and arrangements with relevant staff at NATO Belgian Police and any other actors involved in events at the SG Residence.
Direct reports: 9
Indirect reports: N/A
5. COMPETENCIES
The incumbent must demonstrate:
- Achievement: Creates own measures of excellence and improves performance.
- Analytical Thinking: Sees multiple relationships.
- Change Leadership: Supports general need for change.
- Clarity and Accuracy: Monitors others work for clarity.
- Flexibility: Adapts to unforeseen situations.
- Impact and Influence: Takes multiple actions to persuade.
- Initiative: Is decisive in a time-sensitive situation.
- Organizational Awareness: Understands the Organizations structure.
- Teamwork: Expresses positive attitudes and expectations of team or team members.
In accordance with the NATO Civilian Personnel Regulations the successful candidate will receive a definite duration contract of three years which may be followed by an indefinite duration contract.
7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS
Please note that we can only accept applications from nationals of NATO member must be submitted using e-recruitment system as applicable:
- For NATO civilian staff members only: please apply via the internal recruitment portal (link);
- For all other applications: you apply to any position we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process.
Do you have questions on the application process in the system and not sure how to proceed Click here for a video containing the information you need to successfully submit your application on time.
More information about the recruitment process and conditions of employment can be found at our website ( will be subject to receipt of asecurity clearance(provided by the national Authorities of the selected candidate) approval of the candidatesmedical fileby the NATO Medical Adviser verification of your study(ies) and work experience and the successful completion of theaccreditationand notification process by the relevant authorities.
NATO will not accept any phase of the recruitment and selection prepared in whole or in part by means of generative artificial-intelligence (AI) tools including and without limitation to chatbots such as Chat Generative Pre-trained Transformer (Chat GPT) or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared in whole or in part by means of such generative or creative AI applications may be rejected without further consideration at NATOs sole discretion and NATO reserves the right to take further steps in such cases as appropriate.
8. ADDITIONAL INFORMATION
NATO is committed to diversity and inclusion and strives to provide equal access to employment advancement and retention independent of gender age nationality ethnic origin religion or belief cultural background sexual orientation and disability. NATO welcomes applications of nationals from all member Nations and strongly encourages women to apply.
NATO is committed to fostering an inclusive and accessible working environment where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation please inform us during your selection process.
Candidates will be required to provide documented medical evidence to support their request for accommodation.
Building Integrity is a key element of NATOs core tasks. As an employer NATO values commitment to the principles of integrity transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity and to promote good governance through ongoing efforts in their work.
Due to the broad interest in NATO and the large number of potential candidates telephone or e-mail enquiries cannot be dealt with.
Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature albeit at the same or a lower grade provided they meet the necessary requirements.
The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.
The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.
Please note that the International Staff at NATO Headquarters in Brussels Belgium is a non-smoking environment.
For information about the NATO Single Salary Scale (Grading Allowances etc.) please visit ourwebsite. Detailed data is available under the Salary and Benefits tab.
NATO does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. For more info please click here.
Required Experience:
Chief
Employment Type
Full-Time
