Front Office - Duty Manager
Front Office - Duty Manager
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Job Description
At AC Hotels we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guests stay AC Hotels provides everything you need and nothing you dont. We put effort into the details and experiences that really matter. Flexible open spaces. Purposeful design. Signature moments. No unwanted extras.
Be a part of our global family and work with like-minded people. To those cultural innovators join us as a Front Office Duty Manager today. Use your inner creativity and love for art design and culture to engage and inspire guests.
AC Hotel by Marriott Melbourne Southbank is seeking a pro-active creative and responsible Front Office Duty Manager to join our established and enthusiastic Front Office team!
Responsibilities include
Reporting to the Front Office Manager your main duties as a Duty Manager will include:
- Manage day-to-day operations and ensure the quality and standards of the hotel are met.
- Assist guests arriving and departing the hotel through the check in and departure process.
- Handle general enquiries whilst engaging and inspiring guests with each guest experience.
- Handle complaints settling disputes and resolving grievances and conflicts by negotiating with relevant parties.
- Supervise staffing levels to ensure that guest service operational needs and financial objectives are met focusing on attention to detail.
- Be an expert on the hotel and the surrounding area know it inside and out to exceed guest expectations - showcasing your inner creativity.
- Build and strengthen relationships with existing and new customers to enable future bookings.
- Understand the impact of the departments operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
What we are looking for
- Experience with OPERA Cloud or similar.
- Relevant experience in a similar Rooms Division managerial role.
- Working rights in Australia.
- Enthusiastic to escalate and grow your career.
- Self-motivated driven and energized to work within a team-based hotel environment.
- Armed with smart solutions and a can-do attitude.
- The ability to be self-motivated driven and energized in a fast-paced working environment.
- A desire to be the best in the business working with creativity and professionalism.
- Available to work varied shifts as per business demand from early mornings to late evenings on weekends and public holidays.
Perks Rewards Motivations
- Exclusive GLOBAL staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends.
- Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month.
- Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group.
- Weekly staff meals.
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program.
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness.
AC Hotel is part of Marriott Internationals Select Stays portfolio which has committed to putting people first for 90 years. Apply now!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
