Mgr, US Shipper Support, Shipper Support & Services
Mgr, US Shipper Support, Shipper Support & Services
Posted on :
22-06-2025
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1 Vacancy
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Job Description
Are you interested in creating the future of e-com shipping Our team is changing the way we interact with customers around the globe and building a new emerging shipping business to solve some of the biggest logistical opportunities facing not just Amazon but the entire industry.
Amazon is looking to hire a highly organized customer-obsessed and data-driven Manager Shipper Support. You will lead a team in a dynamic and complex space that links our customers our business and our support partner teams together holding a high bar with regard to customer obsession and operational performance.
We are reinventing the approach to serving this industry and looking for a candidate who can partner with Commercial teams Operations Product Management and Tech as we challenge the status quo and invent on behalf of our customers. As a leader you will work in a dynamic versatile and complex space that links our customers our business and our support partner teams together holding a high bar with regard to customer obsession. We are seeking a customer obsessed individual with high attention to detail and delivering results to ensure an optimal experience for our customers. This person will leverage customer feedback and insights to drive continuous improvement drive contact reduction whilst serving a variety of customer support items to positive resolution.
This role can based in Bellevue or Nashville.
Key job responsibilities
- Determine and implement effective customer solutions quickly both directly and through stakeholders (Commercial Product Management Tech Operations) at all levels
- Identify and analyze data including First Contact Resolution Expressed Dissatisfaction Rate and Contacts per Shipment to isolate issues develop solutions and prioritize opportunities for improving customer experience
- Plan and manage multiple parallel customer requests; create maintain and disseminate information to stakeholders and senior management
- Be a visible and vocal role model across the wider business for Amazons customer-centric culture championing the customers needs and using data and technology to anticipate and exceed them
- Interact with cross-disciplinary and cross functional teams like Customer Service Operations Retail and Payments teams software development and IT to design the projects standard operational procedures processes and technical requirements
- 5 years of working cross functionally with tech and non-tech teams experience
- 3 years of team management experience
- 5 years of program or project management experience
- 2 years of supply chain experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128600/year in our lowest geographic market up to $212600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is looking to hire a highly organized customer-obsessed and data-driven Manager Shipper Support. You will lead a team in a dynamic and complex space that links our customers our business and our support partner teams together holding a high bar with regard to customer obsession and operational performance.
We are reinventing the approach to serving this industry and looking for a candidate who can partner with Commercial teams Operations Product Management and Tech as we challenge the status quo and invent on behalf of our customers. As a leader you will work in a dynamic versatile and complex space that links our customers our business and our support partner teams together holding a high bar with regard to customer obsession. We are seeking a customer obsessed individual with high attention to detail and delivering results to ensure an optimal experience for our customers. This person will leverage customer feedback and insights to drive continuous improvement drive contact reduction whilst serving a variety of customer support items to positive resolution.
This role can based in Bellevue or Nashville.
Key job responsibilities
- Determine and implement effective customer solutions quickly both directly and through stakeholders (Commercial Product Management Tech Operations) at all levels
- Identify and analyze data including First Contact Resolution Expressed Dissatisfaction Rate and Contacts per Shipment to isolate issues develop solutions and prioritize opportunities for improving customer experience
- Plan and manage multiple parallel customer requests; create maintain and disseminate information to stakeholders and senior management
- Be a visible and vocal role model across the wider business for Amazons customer-centric culture championing the customers needs and using data and technology to anticipate and exceed them
- Interact with cross-disciplinary and cross functional teams like Customer Service Operations Retail and Payments teams software development and IT to design the projects standard operational procedures processes and technical requirements
- 5 years of working cross functionally with tech and non-tech teams experience
- 3 years of team management experience
- 5 years of program or project management experience
- 2 years of supply chain experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing analyzing and communicating results to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128600/year in our lowest geographic market up to $212600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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