Service Desk Analyst (Overnight Shift)
Service Desk Analyst (Overnight Shift)
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Job Description
Job Functions Duties Responsibilities and Position Qualifications:
Were not just a workplace - were a Great Place to Work certified employer!
Proudly certified as a Great Place to Work we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
Position Summary
The Support Analyst is responsible for support ticket management for the Information Technology (IT) departments and end users in other business units. The individual will use a variety of tools and techniques to identify document and manage issues for the Sonic user base across all departments and all applications.
LOCATION: Dallas TX
SCHEDULE: Overnight 9:30pm-6:30AM; Sunday - Thursday
FULL TIME: Benefits Eligible
Requirements
- Ability to develop skills required to resolve moderately complex issues
- Working knowledge of computer hardware operating systems and application software
- Ability to balance high quality standards with schedule pressures and demanding environment
- Strong interpersonal and communication skills including writing listening and facilitating to internal and external clients
- Ability to work independently as well as part of a team
- Proficient in the use of the Microsoft Office suite of products
- Ability to quickly grasp new concepts and apply to daily responsibilities
- Demonstrate high self-motivation to achieve results with minimal supervision
- Ability to prioritize appropriately
- Basic knowledge of information systems environments
- Demonstrate a high level of customer service with both internal and external clients
- ServiceNow ITSM Experience
- Okta SSO Experience
Travel
- Ability to travel 5% of the time
Qualifications
Education:
Required
- High School Diploma/Ged Or Equivalent Experience
Experience:
Preferred
- Experience In Information Technology (IT)
License/Certification(Required/Preferred):
- A Certification Preferred
Scheduled Weekly Hours:
40Work Shift:
3rd Shift (United States of America)Job Category:
Information TechnologyCompany:
Sonic Healthcare USA IncSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
