Desktop Support Technician
Desktop Support Technician
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Job Description
Overview
One of our fantastic manufacturing clients in the Greenfield IN area is seeking a contract IT Support Technician to work M-F 8am-5pm onsite. The organization has about 300 employees and candidates would need to be ok with working in a manufacturing environment. Certain areas of the organization will require wearing of safety glasses and ear plugs. Steel toe shoes are required on the floor. Candidates will need to be ok walking around most of the day.
Contract duration is 3 months and could go perm for the right person. Hourly rate is $28-$31/hr.
The IT Tier 1 Support Technician plays a critical role in maintaining the efficiency of IT operations in a fast-paced factory environment. This position is responsible for providing front-line support for Microsoft environments basic network management and desktop support. The technician will collaborate closely with other IT departments to ensure quick issue resolution maintain and update support documentation and continuously seek opportunities to improve the support process.
Responsibilities
Responsibilities:
**End-User Support & Troubleshooting: **
- Provide first-line technical support for users addressing issues related to Microsoft environments (Windows OS Office etc.).
- Diagnose and resolve hardware and software problems on desktops laptops and peripherals.
- Assist users with configuring and troubleshooting applications email and network connectivity issues.
2. **Network Management:**
- Monitor network infrastructure for basic connectivity issues and troubleshoot as needed (e.g. switches routers Wi-Fi).
- Assist in configuring and maintaining network devices to ensure uninterrupted factory operations.
- Escalate complex network problems to higher-level IT teams when necessary.
3. **Desktop Support:**
- Set up configure and maintain desktop computers laptops and other end-user devices.
- Ensure that operating systems and software are properly installed updated and functioning.
- Provide support for peripherals such as printers scanners and mobile devices.
4. **Collaboration with IT Sections:**
- Work closely with other IT sections (Systems Data Engineering AS400 Development) to escalate unresolved issues and ensure comprehensive troubleshooting.
- Participate in cross-functional IT meetings to communicate support trends and collaborate on broader IT initiatives.
5. **Documentation Maintenance & Improvement:**
- Maintain up-to-date documentation of support procedures common troubleshooting steps and IT configurations.
- Ensure that all resolutions are thoroughly documented and added to the knowledge base.
- Regularly review and update existing documents
Min
Max
Qualifications
Requirements:
- 3-5 years of previous desktop experience or IT Support experience particularly in a Microsoft environment.
- Basic understanding of network concepts such as TCP/IP DHCP and DNS.
- Great attitude and willing to jump in and learn.
- Strong problem-solving skills and communication skills.
- Ability to work well under pressure in a high demand fast-paced setting.
- Team-oriented and ability to work well with others.
- Proficiency with Microsoft Windows OS Office 365 and other desktop applications.
- Experience with troubleshooting hardware software and network issues in a fast-paced environment.
- CompTIA A certification Microsoft Certified Professional (MCP) or similar certifications preferred.
Required Experience:
IC
Employment Type
Full-Time
