Customer Team Agent

Are you passionate about delivering excellent customer service and making a real impact every day At Legal & General Surveying Services were looking for a proactive and organised individual to join our Customer Team as a Customer Team Agent. Youll play a key role in ensuring our customers receive a seamless and professional experience when booking valuation and survey appointments. Were offering a competitive base salary of 24525 for this hybrid 6 month fixed term contract role. 

What youll be doing:

• Booking valuation and survey appointments with customers using clear and confident communication
• Organising schedules for employed and panel surveyors using booking systems
• Supporting customers by providing guidance on service requirements
• Managing stakeholder relationships across internal teams and external partners
• Engaging in personal development and training opportunities
• Monitoring performance data to support continuous improvement
• Handling customer payments and unbooked survey instructions
• Tailoring services to meet the needs of different customer group

Qualifications :

Who were looking for:

• Confident communicator with strong telephone-based customer service experience
• Organised and efficient with the ability to manage multiple tasks
• Comfortable using booking systems and technology
• Knowledge of survey and valuation products is desirable
• Team player who collaborates well with others
• Adaptable and open to change in a fast-paced environment
• Committed to personal development and learning
• GCSE-level qualifications or equivalent experience

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time