eBay Live-After Hours Account Manager

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team:

eBay Live is a new way to sell on eBay where sellers and buyers interact live on video. We are looking for an experienced eBay Live- After Hours Account Manager who can join this exciting growing program and play a pivotal role in driving scale and success. You will work closely with our sellers to help them succeed on this new platform and be responsible for supporting sellers outside of standard business hours.

What you will accomplish:

Seller Engagement & Issue Resolution

• Lead the response to escalated seller concerns with empathy professionalism and a focus on resolution.

• Bring calm and clarity to emotional or high-tension situations with sellers.

• Act as the voice of eBay Live while quickly building trust and credibility with sellers during critical moments.
  

Project & Incident Management

• Serve as point person for coordinating responses to escalations involving cross-functional partners as needed.

• Execute existing playbooks while adapting to the nuances of each situation.

• Collaborate closely with engineering operations and category teams to drive resolution.

• Provide timely recaps updates and insights to stakeholders including the Category and Leadership teams.

• Identify root causes and recommend improvements to prevent future issues.

What you will bring:

• BA/BS degree or equivalent with 3 years of relevant ecommerce experience working directly with sellers (ideally in the Collectibles or Fashion space)

• Experience and interest in Live selling formats

• Strong conflict resolution and interpersonal communication skills.

• Proven ability to stay calm and effective in high-pressure or emotionally charged situations.

• A track record of building trust and rapport quickly with external partners or customers.

• Comfort interacting with engineering and operations teams to gather context or implement solutions.

• Willingness to work evenings and weekends to support sellers during off-hours

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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