Operations Manager – The Rink at Rockefeller Center

Rockefeller Center Destination & Experiences brings together everything that makes Rockefeller Center an iconic and essential part of New York City. For more than 90 years Rockefeller Center has been a place where the citys energy creativity and spirit come aliveoffering world-famous attractions like Top of the Rock and The Rink award-winning dining legendary live entertainment seasonal programming and shopping for all ages. Its also home to some of the citys most sought-after event venues from weddings at the Rainbow Room to rooftop gatherings overlooking Fifth Avenue.

As part of the team youll help shape unforgettable experiences at one of the most beloved destinations in the worldwhere locals and visitors come to connect explore and celebrate what makes New York New York.

Summary of the Position:

Tishman Speyer is seeking a results-oriented Commercial Operations Manager to oversee the guest-facing retail and ticketing operations The Rink at Rockefeller Center the most iconic ice rink in the world and related seasonal attractions. This role blends the expertise of a retail floor manager with the operational agility of an assistant general manager with a focus on sales merchandising support customer experience and seasonal event coordination.

The ideal candidate will bring experience from a branded and/or experiential retail environment with a passion for driving results through exceptional store standards operational precision and team leadership. Youll be an on-the-floor presence leading by example coaching teams and ensuring that every interaction reflects the premium Rockefeller Center brand. As a member of The Rink management team the Operations Manager will also directly engage in team training and execution of key duties including (but not limited to) hospitality service retail and ticket sales ticket scanning guest photo experiences skate sharpening locker organization and coordination of ice resurfacing.

With a strong foundation in high-volume quality-driven hospitality settings the successful candidate will bring a commitment to premium service operational excellence and leadership that motivates teams to deliver above-and-beyond experiences. This is a full-time year-round position and includes responsibilities in off-season planning coordination of special events activations and buyouts in collaboration with other Rockefeller Center Destination & Experiences teams. Ability to work seasonal peak periods and variable hours including weekends holidays early mornings evenings and occasional overnight shifts required.

Key Responsibilities:

• Retail & Ticketing Operations: Oversee daily commercial operations including admissions ticketing guest check-in on-site retail activities and The Tree Photo experience. Ensure high-functioning front-of-house processes that align with sales goals guest satisfaction targets and seasonal programming.

• VIP & Premium Experience Management: Support and execute elevated guest offerings such as VIP packages and premium Tree Photo experiences ensuring white-glove service and seamless coordination with support teams.

• Team Leadership & Staff Development: Recruit train and manage seasonal team members including retail associates photo ops staff cashiers floor leads and supervisors. Foster a guest-first results-driven culture through real-time coaching and hands-on leadership.

• Sales & Performance Management: Monitor sales performance across all revenue-generating guest touchpoints. Use insights to recommend adjustments in staffing pricing layout and customer flow to optimize revenue.

• Visual Standards & Merchandising Support: Partner with the Merchandise and Marketing teams to uphold Rockefeller Centers visual merchandising and experience standards. Ensure store and photo environments are brand-aligned and consistently maintained.

• Event & Seasonal Activation Support: Take an active leadership role in the operation of high-traffic experiences such as The Tree Photo VIP Skate experience and other branded activations. Collaborate on the execution of the Aprs Skate Chalets and other holiday experiences. Ensure commercial components operate smoothly and profitably.

• Inventory Oversight & POS Management: Assist in tracking inventory flow monitoring shrinkage and ensuring accurate sales transactions. Maintain and troubleshoot point-of-sale systems cash handling procedures and reporting processes.

• Customer Experience: Act as a visible floor leader modeling service excellence and resolving escalated guest issues with empathy and efficiency.

• Health & Safety Compliance: Ensure compliance with cleanliness safety and accessibility standards across guest-facing areas. Partner with facilities and security teams to maintain a safe premium environment.

Skills & Qualifications:

• Minimum of 5 years of experience in retail commercial operations or branded guest services preferably at the Assistant Manager or Manager level in a premium chain big-box or experiential retail environment.

• Strong background in sales-driven operations including team leadership visual merchandising and managing customer flow in a high-volume setting.

• Proficiency in POS systems inventory management cash handling and operational floor management. Strong acumen with financial reporting forecasting and budgeting within a retail attraction or venue environment.

• Strong leadership and team development skills including experience hiring training scheduling and managing seasonal or hourly front-of-house staff.

• Demonstrated experience with VIP or premium guest experiences photo ops or special package coordination preferred. Experience overseeing or supporting seasonal activations or high-traffic attractions is a plus.

• Excellent organizational and multitasking skills; able to manage real-time operational decisions in a fast-paced environment while maintaining a calm professional demeanor.

• Excellent communication and interpersonal skills with a customer-first mindset and the ability to lead by example on the floor.

• Prior experience supporting or managing ice rink operations is a plus; familiarity with ice resurfacing equipment (e.g. Zamboni edger snow blower) is preferred but not required.

• Proficiency in standard office applications (Excel Outlook Word PowerPoint Teams); experience with scheduling software or hospitality management platforms is a plus.

• Must be available to work a flexible schedule including weekends holidays early mornings and late nights.

• Physical ability to stand walk lift (up to 15 lbs) and work outdoors in varied weather conditions throughout the shift.

Critical Competencies for Success:

• Retail & Guest Experience Mindset: Focused on meeting sales goals and providing an exceptional branded experience for every guest especially within high-profile and VIP settings.

• Leadership & People Development: Skilled in motivating seasonal and hourly teams creating an inclusive positive work environment and maintaining service excellence under pressure.

• Ownership Mentality: Approaches the role with accountability initiative and the drive to continuously improve every aspect of the guest journey.

• Agility & Operational Focus: Comfortable balancing the demands of sales staffing and real-time troubleshooting during high-volume and seasonal operations.

• Brand Alignment: Passionate about upholding the Rockefeller Center brand and translating that into every detail of the customer-facing experiencefrom merchandise presentation to guest service touchpoints.

The base compensation range for this role is $75000 to $95000. This role is also eligible for a discretionary annual bonus as well as access to our comprehensive medical dental and vision insurance life and disability insurance 401(k) plan (with matching contributions) wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including but not limited to relevant experience skill sets and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyers New York team as weve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees with opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race color age sex sexual orientation gender identity gender expression marital status military or veteran status national origin disability religion or any other characteristics protected by law.

Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race color religion sex national origin sexual orientation gender identity or expression disability protected veteran status or military status or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities women persons with disabilities and protected veterans.

Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by sending an email to