IT Technician
IT Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 55000 - 60000
1 Vacancy
Job Description
FLSA: Non-Exempt
Benefits: Eligible
Hours Per Week: 40/Full-time
Met Council is Americas largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion integrity and respect. Our programs are staffed by experts who help over 325000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations family violence services Holocaust survivor assistance geriatric social work crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries affordable housing sites and affiliated JCCs provide services directly in neighborhoods across New York City.
Position Summary:
The IT Technician is responsible for providing technical support to staff members at the Brooklyn Hub ensuring smooth operations of hardware software and network systems. The IT technician will troubleshoot any tech issues advise on any appropriate steps and contribute to ongoing IT projects.
Please note: This position is entirely on-site based out of the Brooklyn Hub located at 1271 60th Street Brooklyn NY 11219.
Principal Responsibilities:
- Install configure and maintain desktops laptops printers and phones including all desktop/laptop applications and software.
- Perform hardware and software installations/upgrades such as memory upgrades Microsoft Office drivers etc.
- Configure VOIP solutions as well as maintain VOIP technology in house and at remote sites.
- Implement first level user security on servers files and folders.
- Troubleshoot computer/phone issues that arise and maintain the Help Desk ticketing system.
- Perform routine maintenance and updates on systems to ensure optimal performance.
- Assist with onboarding and offboarding including setting up user accounts hardware and permissions.
- Create manuals for department reference and staff instruction.
- Conduct training sessions with staff on hardware and software.
- Maintain inventory.
- Check and maintain server back-ups.
- Additional responsibilities as required.
Competencies:
- Exceptional customer service skills.
- Effective verbal and written communication skills suitable for all levels of the organization.
- Strong organizational time-management and multi-tasking abilities; able to manage multiple complex tasks independently.
- Strong analytical and problem-solving skills.
- Consistent attention to quality accuracy and detail in all work performed.
- Willingness to adhere to established directives policies and best practices.
- Ability to maintain confidentiality and safeguard sensitive information.
Skill and Education:
- Associates degree or equivalent work experience in IT Computer Science or a related field (preferred).
- 2 years of experience in an IT support or technician role working with ticketing systems and troubleshooting PC issues in a corporate environment (preferred).
- Proficient in Windows operating systems and Office 365.
- Relevant certifications (e.g. CompTIA A) a plus.
Physical Demands:
- Required Constantly: Walking sitting grasping bending stooping squatting computer input finger dexterity and coordination of hand eye and foot
- Required Frequently: Standing and climbing stairs; carrying laptop & files (approx. 8-10 lbs)
- Required Occasionally: Reaching above the shoulder and lifting 5-25 pounds pushing and pulling
Special Requirements:
- This position requires a willingness to travel throughout the five boroughs of New York City though the primary location will be in Boro Park Brooklyn.
- Additional sites may be assigned as required.
Compensation: $55000 - $60000 per year.
Benefits: Major medical dental and vision insurance; pre-tax commuter benefits; FSA; 403(b); plus holidays.
Required Experience:
IC
Employment Type
Full-Time
