Front Office Administrator
Front Office Administrator
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USD 33 - 33
1 Vacancy
Job Description
Title:Front Office Administrator
Reports to:Operations Manager
Classification: Full Time Hourly Non-Exempt
Starting Pay:$33 per hour
Position Summary. We are seeking a warm organized and service-oriented Front Office Administrator to be the welcoming face of Jubilee Association of Maryland at its Montgomery Avenue Kensington Maryland office from 8:30 a.m. to 5:00 p.m. Monday through Friday. As the first point of contact for clients staff families Academy learners and community members the Front Office Administrator plays a vital role in ensuring a positive experience while supporting the daily operations of our team. The Front Office Administrator connects visitors and callers with Jubilees operations that includes (1) services for adults with disabilities throughout Montgomery County (2) an on-site Academy for direct support professionals and (3) two administrative office locations in Kensington. Strong customer service and communication skills empathy good judgment cultural competence and attention to detail are key to success. Regular responsibilities include greeting and assisting visitors managing calls and inquiries coordinating schedules and offering general administrative support to staff and programs across the organization. Jubilee is growing and the Front Office Administrator is key to maintaining a consistent and positive experience for people engaging with Jubilee.
Responsibilities.
- Greet and assist visitors in a courteous and professionalmanner.
- Answer and route incoming calls to the appropriate departments during business hours. Ensure a positive and effective call experience during non-business hours through Jubilees automated and contracted answer services and voicemail systems.
- Manage incoming and outgoing mail ensuring all mail is properly routed. This includes managing and recording all checks and cash received by mail in coordination with Jubilees Finance Department and Communications and Development Department.
- Manage and route inquiry emails received from the Jubilee website.
- Maintain a clean organized and welcoming front office.
- Proactively identify opportunities to improve the experience of staff and visitors when visiting or calling Jubilees administrative offices.
- Develop and implement enhanced safety protocols.
- Assist with maintaining up-to-date contact and other information for Jubilee clients families and staff in Jubilees data systems.
- Communicate office closures with staff.
- Assist with administrative tasks such as data entry filing and document preparation.
- Maintain confidentiality and exercise discretion regarding personnel and client information.
- Develop systems to ensure high-quality reception desk coverage during all office hours including back-up front desk receptionists when the full-time Front Office Administrator is on leave or extended breaks.
- Develop Standard Operating Procedures for the front desk and train back-up receptionists.
- Be a team player across the organization.
- Other duties as assigned.
Qualifications.
- Associate or bachelors degree preferred but not required.
- Minimum of 5 years of relevant professional experience.
- Advanced written and verbal communication and interpersonal skills.
- Advanced reasoning abilities and good judgment.
- Excellent organizational skills and attention to detail.
- Very strong technology skills to effectively use phone systems scanners Outlook Word PowerPoint Excel Acrobat databases and audio-visual equipment.
- Desire to work with and learn from people who have intellectual disabilities.
- Bilingual skills are a plus.
- In-Person Work. This position requires working from Jubilees Kensington office daily during business hours.
Compensation. This position has a fixed starting pay of $33 per hour. All staff have opportunities for pay increases and promotions. The median income for full-time Jubilee employees is $66000 per year.
Benefits. Benefits include four weeks of vacation two weeks of sick leave health/dental/life/disability insurance for the employee and eligible dependents 3% retirement match after one year 7 paid holidays $1000 student loan assistance or tuition reimbursement paid training opportunities Flexible Spending Account (FSA) for medical and dependent care expenses periodic reimbursement of vacation expenses and on personal situations additional paid leave may apply such as parental leave bereavement leave and jury service. Eligibility for some benefits starts at 20 or 30 hours of work per week.
All employees must be fully vaccinated for covid before starting work.
Candidates should live within commuting distance of our Kensington MD office.This position is fully in-person at Jubilees Montgomery Avenue office in Kensington and does not offer remote work options.
About Jubilee. Jubilee Association of Maryland is a faith-based nonprofit that provides opportunities and support for adults with intellectual and other developmental disabilities to live in and enrich their community while fulfilling their personal family social and spiritual needs. Jubilee was started by Hyattsville Mennonite Church in 1978 as part of the movement to bring people with intellectual disabilities out of segregated institutions and into the community. Since then Jubilee has grown to be a leader in person-centered disability services currently supporting more than 200 people who are included in their communities across Montgomery County Maryland. The organization has a staff of more than 475. Through partnerships innovation and attentive care Jubilee is a leader in providing the highest quality services and helping demonstrate the power of inclusion. Learn more at .
Jubilee Association of Maryland is an equal opportunity employer that values a diverse workforce. We are committed to equal employment opportunity regardless of race color national origin citizenship sex gender identity sexual orientation marital status age disability physical characteristics genetic information physical characteristics veteran status or religion.
Required Experience:
Manager
Employment Type
Full-Time
