User Researcher, Amazon Device Sales & Customer Experience
User Researcher, Amazon Device Sales & Customer Experience
Posted on :
21-06-2025
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1 Vacancy
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Job Description
The Amazon Devices UX & Insights team is seeking a thoughtful creative and passionate User Researcher. This individual will execute research to better understand how Amazon Device customers want to discover learn about purchase and utilize their devices and services. Were looking for a UX Research subject matter expert who thinks strategically and is a great research tactician meaning you know how to design primary research to uncover customer needs and can translate them into actionable ideas that can inform new shopping features and solutions. Our product marketing and engineering partners are eager to hear the insights our team produces as we directly influence the design of new programs and features that impact the customer experience.
You are a passionate researcher with a deep understanding of traditional user research methods and best practices and you actively invest in learning emerging techniques. You successfully balance using nimble creative and pragmatic approaches to designing and executing UX research. You have uncanny observational and analytical skills an impressive ability to collaborate with a variety of partners and peers across disciplines (e.g. engineers marketers designers other researchers) and a relentless determination to do what is right for Amazons customers. You can work with minimal direction and are capable of moving quickly while delivering high-quality outputs.
Key job responsibilities
Partner with UX Design research and product teams to identify research opportunities and prioritize research questions based on current knowledge project goals and risks.
Own all aspects of the user research lifecycle (study design recruiting moderation analysis reporting communicating and tracking adoption of research) including owning decisions on which user research methodology approaches work and which dont.
Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
Work closely with UX Designers to design and drive effective user research.
Utilize best practices to create long-term research roadmaps and opportunity frameworks that align to and inform business strategy and goals.
Apply front-end user research skills to deliver on actionable user insights for partner teams.
Drive impact to the business and customer experience as measured by changes to the design and development roadmap.
A day in the life
Our teams move fast and iterate continually and you will be moving quickly with them but you will also have time to zoom out and ask the big questions that change the course of these programs or inspire us to build entirely new ones. You will partner closely with UX Designers other researchers among others to guide the design and prototyping of new features or programs to test with users ahead of the development schedule. You will also interact regularly with product managers engineers and marketing specialists to understand and guide the teams research needs including designing and conducting research activities.
About the team
The Amazon Devices UX & Insights Team defines and builds e-commerce shopping platforms and programs globally to support Amazon Device education sales and customer engagement. We also own UX strategy and design for internal software and tools that simplify and automate workflows that enable the organization to scale. We are a multi-disciplinary team of designers researchers and technologists that can envision create and execute ideas from beginning to end. We strongly believe in a collaborative team culture and encourage cross-team partnership to drive innovation and maintain a safe community.
A BS or equivalent degree in psychology cognitive science Human Centered Interaction (HCI) etc.
3 years operating as a user researcher user experience designer or similar role.
A portfolio demonstrating past work experience and deliverables (e.g. surveys user study designs research reports etc.).
End-to-end experience with all aspects of research (study design moderation analysis reporting).
Hands-on experience with lab-based user testing remote testing iterative prototype testing survey design and executing mixed methods studies.
A graduate degree in Psychology Cognitive Science Human Factors HCI or similar
Experience working in a collaborative team and working directly with designers product managers and developers for idea-generation and gathering requirements
Strategic business-building approach to research with a passion for translating data into bottom-line impact.
Excellent command of generative user research methodologies
Passion for understanding the latest learnings and innovations in behavioral science research methods and UX design and applying these to your work
Ability to manage high degree of ambiguity work autonomously and multi-task in a fast-paced environment.
Excellent communication (verbal and written) presentation interpersonal and analytical skills
Retail/e-commerce research experience on mobile/web/desktop in a global context.
Ability to use video production software to produce short highlight reels demonstrating key customer pain points or customer wins from recorded user studies.
Experience with statistical analysis tools like R SPSS Q etc.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
You are a passionate researcher with a deep understanding of traditional user research methods and best practices and you actively invest in learning emerging techniques. You successfully balance using nimble creative and pragmatic approaches to designing and executing UX research. You have uncanny observational and analytical skills an impressive ability to collaborate with a variety of partners and peers across disciplines (e.g. engineers marketers designers other researchers) and a relentless determination to do what is right for Amazons customers. You can work with minimal direction and are capable of moving quickly while delivering high-quality outputs.
Key job responsibilities
Partner with UX Design research and product teams to identify research opportunities and prioritize research questions based on current knowledge project goals and risks.
Own all aspects of the user research lifecycle (study design recruiting moderation analysis reporting communicating and tracking adoption of research) including owning decisions on which user research methodology approaches work and which dont.
Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
Work closely with UX Designers to design and drive effective user research.
Utilize best practices to create long-term research roadmaps and opportunity frameworks that align to and inform business strategy and goals.
Apply front-end user research skills to deliver on actionable user insights for partner teams.
Drive impact to the business and customer experience as measured by changes to the design and development roadmap.
A day in the life
Our teams move fast and iterate continually and you will be moving quickly with them but you will also have time to zoom out and ask the big questions that change the course of these programs or inspire us to build entirely new ones. You will partner closely with UX Designers other researchers among others to guide the design and prototyping of new features or programs to test with users ahead of the development schedule. You will also interact regularly with product managers engineers and marketing specialists to understand and guide the teams research needs including designing and conducting research activities.
About the team
The Amazon Devices UX & Insights Team defines and builds e-commerce shopping platforms and programs globally to support Amazon Device education sales and customer engagement. We also own UX strategy and design for internal software and tools that simplify and automate workflows that enable the organization to scale. We are a multi-disciplinary team of designers researchers and technologists that can envision create and execute ideas from beginning to end. We strongly believe in a collaborative team culture and encourage cross-team partnership to drive innovation and maintain a safe community.
A BS or equivalent degree in psychology cognitive science Human Centered Interaction (HCI) etc.
3 years operating as a user researcher user experience designer or similar role.
A portfolio demonstrating past work experience and deliverables (e.g. surveys user study designs research reports etc.).
End-to-end experience with all aspects of research (study design moderation analysis reporting).
Hands-on experience with lab-based user testing remote testing iterative prototype testing survey design and executing mixed methods studies.
A graduate degree in Psychology Cognitive Science Human Factors HCI or similar
Experience working in a collaborative team and working directly with designers product managers and developers for idea-generation and gathering requirements
Strategic business-building approach to research with a passion for translating data into bottom-line impact.
Excellent command of generative user research methodologies
Passion for understanding the latest learnings and innovations in behavioral science research methods and UX design and applying these to your work
Ability to manage high degree of ambiguity work autonomously and multi-task in a fast-paced environment.
Excellent communication (verbal and written) presentation interpersonal and analytical skills
Retail/e-commerce research experience on mobile/web/desktop in a global context.
Ability to use video production software to produce short highlight reels demonstrating key customer pain points or customer wins from recorded user studies.
Experience with statistical analysis tools like R SPSS Q etc.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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