Otisline Splitshift Customer Service Rep
Otisline Splitshift Customer Service Rep
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1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
OT325: NSP - BLOOMFIELD CT 212 WEST NEWBERRY RD BLOOMFIELD CT 06002 USAOTISLINE Otis customer care call center has an opening on split-shift for a customer service representative. The working hours for this role is 11:30 AM-7:30 PM when working Monday through Friday and will be required to work 3:30 PM-11:30 PM when scheduled on weekends.
OTISLINE is a unique quality-driven customer-focused environment. OTISLINE employees work directly for Otis and are experts in the elevator industry. We operate 24 hours a day 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers mechanics local offices and the OTISLINE team. Location is Bloomfield CT however a hybrid remote work arrangement is an option once fully trained and productive. You will also be able to participate in an incentive compensation program based on your quality and productivity performance.
(CSR) duties include:
On a typical day you will:
- Receive document and process service requests from customers mechanics elevator phones and Otis local offices utilizing Salesforce Service Cloud.
- Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
- Work on other tasks as necessary such as elevator phone programming and continuous improvement activities.
What you will need to be successful:
- High school diploma
- Must have a dedicated workspace and high-speed internet
- Excellent customer service skills including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
- Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
- Excellent communication skills including speaking listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
- Ability to attain and maintain department performance metrics (such as call handle time schedule adherence and quality monitoring).
- Candidate must be able to adhere to assigned work schedules including but not limited to assigned shift hours and days off.
- Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays.
- Regular attendance including the ability to start assigned shift on-time is mandatory.
- Candidate must possess the ability to type at least 25 wpm with accuracy.
- Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts weekends and holidays.
- Ability to adhere to Otis absolutes of safety ethics and quality.
- French/English language required
The salary for this role is $40000.00. We may ultimately pay more or less than the posted range and the range may change in the future. Pay within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.
Apply today to join us and build whats next!
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
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Employment Type
Full-Time
