Site Reliability Engineer / NOC

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron is looking for a skilled engineer to apply company policies and resolve issues through effective communication. The role involves collaborative problem-solving on limited-scope projects analyzing various factors and maintaining productive internal relationships. Guidance is provided for routine tasks and new assignments.

Job Duties & Responsibilities

• Contribute to the NOC on various shifts to support 24/7 operations including support a call-out rotation as needed to ensure customer needs are met

• Monitor all production networks servers applications and services

• Respond to alerts/alarms according to standard operating procedures including escalations from Customer Service (Tier 1 & 2) or Customer NOCs

• Track and document all issues in a ticketing system

• Help define and document operations Methods & Procedures (M&Ps) for the Network Operations department

• Implement and strictly follow change management procedures and systems

• Support managing and maintaining the ITRON Monitoring Systems (these report on the status and performance of monitored components e.g. Tools devices network servers DBs OS services etc.)

• Collaborate with third party suppliers as needed from escalation through to resolution

• Participate in server and network builds and installs as well as application upgrades

• Assist with the development of business processes and systems to establish and measure Key Performance Indicators (KPI) which will be used in customer Service Level Agreements (SLA). Systems would include a Network Management System (NMS) Trouble Ticket System (TTS) and Change Management System (CMS)

• Capable of multi-tasking good time management and prioritization of workload

• Able to produce high-output (i.e. 20 tickets a day) and attention to detail

Required Skills & Experience

• Experience with UNIX/ Linux -based operating systems Virtual deployments (VMWare) and scripting capabilities

• Excellent analytical problem-solving and technical troubleshooting skills.

• Strong verbal and written communication skills; ability to remain composed and professional in stressful high-pressure situations

• Understanding of ITIL and Service Management concepts

• Highly motivated self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced high-energy yet sometimes stressful customer-focused operations organization.

• Schedule flexibility with ability to work non-standard business hours and shifts and be included in regular rotation of an off-hours pager or occasional shift coverage for holidays or other staffing reasons (vacation sick etc.).

Preferred Skills & Experience

• Familiarity of smart grid and electrical utilities

• Solid understanding and practical use of TCP/IP and related Internet protocols

• Network troubleshooting and analysis. Experience working on Cisco router/switch/firewall platforms; CCNA/CCNP

• Experience with wireless/RF networking technologies

Education: Bachelors degree in related field or equivalent experience. Degree preference in computer science information systems electrical engineering or a related field. Qualifying experience and/or technical certification (e.g. CCNA/CCNP RHCT etc.) may substitute for the required education.

Physical Demands: This is a typical office job with no special physical requirements or unusual work environment.

#LI-MC3

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply anyway. In the end you may be just who we are looking for!

The successful candidates starting wage will be determined based on permissible non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply please contact a recruiting representative at 1- or email .

Itron is transforming how the world manages energy water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency build resilience and deliver safe reliable and affordable service. With edge intelligence we connect people data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: