IT Support Specialist
IT Support Specialist
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Job Description
Provide L1/L2 technical support in a multi-location remote work environment with the expertise to navigate a range of technological environments.
Key Responsibilities
- Maintaining the various computer systems owned or operated by the company
- Providing end-user support resolving technical issues and providing technical assistance for all operating systems and applications
- Providing remote support through use of the telephone Microsoft Teams or remote access
- Providing new employees with required hardware and appropriate access to the companys computer systems
- Drafts checklists processes and knowledge base documents for help desk and other support staff; contributes to internal wiki with the creation of technical documentation manuals and IT policies
- Install and configure software and hardware
- Troubleshoot issues and outages
- Upgrade systems with new releases and models
Qualifications :
- Proven experience as a Support Specialist Sys Admin or similar role
- Resourcefulness and problem-solving aptitude
- Understanding of IT policies and procedures
- Experience with PC/Server Hardware/software networks (LAN WAN Wireless)
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Familiarity with Connectwise PSA (Manage) and other ticketing systems
- Familiarity with remote access tools such as ScreenConnect TeamViewer or similar
- Knowledge in Microsoft Office 365 apps O365 Administration and Azure
- Experience with RingCentral 8x8 or other telephony solutions
- Ability to work both independently and collaboratively
- Knowledge of Dental Industry Hardware and Software is a plus
Professional IT certifications are a plus (e.g. MCSA Network Sec etc)
Additional Information :
Working Environment & Physical Requirements
Though this is a remote position working conditions include those typically seen in an office environment still apply. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
Equal Opportunity Employer
Gen4 Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
