Billing & Revenue Account Specialist
Billing & Revenue Account Specialist
Posted on :
21-06-2025
Employer Active
1 Vacancy
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Job Description
Essential Functions
Analyzes and approves billing adjustments and corrections up to specified dollar amounts Schedules field inspections investigations and additional field activities to resolve problems or discrepancies processed on accounts Initiates complex adjustments to customer accounts evaluates and processes complex adjustments as required to resolve billing problems Logs-in work orders and research requests in an Microsoft Excel spreadsheet and assigns to account specialists Assigns and researches refund requests that are submitted by customer service advisors Reviews various weekly monthly and quarterly reports for accuracy Takes action to bill accounts and follow-up on any scheduled field activity Acts as a liaison with internal and external customers to resolve billing questions or problems Assists with initial meter order request validates plumber property and permit data and issues appropriate work orders Resolves data discrepancies and coordinates/communicates results to internal and external customers Performs technical and routine work using personal computer CSIS MMIS PPIS and Microsoft Office Reviews credit bills and follows-up on scheduled field activities to ensure accuracy before mailing to customer Reviews analyzes and processes approximately 40 different adjustment types Reviews and analyzes research requests which includes processing and updating information for Reviews and processes approximately 60 refund requests each week Verifies payments updates information in CSIS and Microsoft Money runs reconciliation document for supervisors signature Initiates work orders to test or replace meters that are registering lower than normal usage process work orders Verifies Maryland Park and Planning Premise address information serves as a liaison between permits services unit customers and other WSSC Water units research information using MNCPPC USPS website and Google Maps to ensure premise addresses are correctly updated in CSIS and PPIS
Work Schedule
Monday-Friday: 8:00 am 5:00 pm with additional hours as needed.
Analyzes and approves billing adjustments and corrections up to specified dollar amounts Schedules field inspections investigations and additional field activities to resolve problems or discrepancies processed on accounts Initiates complex adjustments to customer accounts evaluates and processes complex adjustments as required to resolve billing problems Logs-in work orders and research requests in an Microsoft Excel spreadsheet and assigns to account specialists Assigns and researches refund requests that are submitted by customer service advisors Reviews various weekly monthly and quarterly reports for accuracy Takes action to bill accounts and follow-up on any scheduled field activity Acts as a liaison with internal and external customers to resolve billing questions or problems Assists with initial meter order request validates plumber property and permit data and issues appropriate work orders Resolves data discrepancies and coordinates/communicates results to internal and external customers Performs technical and routine work using personal computer CSIS MMIS PPIS and Microsoft Office Reviews credit bills and follows-up on scheduled field activities to ensure accuracy before mailing to customer Reviews analyzes and processes approximately 40 different adjustment types Reviews and analyzes research requests which includes processing and updating information for Reviews and processes approximately 60 refund requests each week Verifies payments updates information in CSIS and Microsoft Money runs reconciliation document for supervisors signature Initiates work orders to test or replace meters that are registering lower than normal usage process work orders Verifies Maryland Park and Planning Premise address information serves as a liaison between permits services unit customers and other WSSC Water units research information using MNCPPC USPS website and Google Maps to ensure premise addresses are correctly updated in CSIS and PPIS
Work Schedule
Monday-Friday: 8:00 am 5:00 pm with additional hours as needed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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