Dispatcher - CSR
Dispatcher - CSR
Posted on :
21-06-2025
Employer Active
1 Vacancy
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Job Description
RESPONSIBILITIES
- Dispatch trucks track performance in real time. Monitor overall demand and utilization while prioritizing work distribution.
- Customer Service: Be the first telephone point of contact for customer questions orders pickups and delivery needs.
- Maintain constant communication with plant drivers operations and team throughout each order.
- Communicate with customers to confirm orders and provide logistical updates; address questions problems and/or requests for additional products/services as needed.
- Utilize dispatch systems to monitor and record deliveries issues/concerns and problem resolutions.
- Data Entry: complete and accurate order details into dispatch systems and forecast future schedule demands.
- Determine types or amounts of trucks equipment vehicles materials or personnel required according to work orders or specifications.
- Monitor and alert drivers and other personnel as needed of traffic problems such as construction areas accidents congestion weather conditions or other hazards.
- Ensure necessary paperwork and schedules are completed accurately and submitted in a timely manner; ensure drivers have collected all appropriate documentation and signatures related to delivery/pick-up.
- Perform administrative functions necessary for daily operations including but not limited to report creation filing answering phones copying and other duties as required.
QUALIFICATIONS
- Minimum of two (2) years experience working as a truck dispatcher in similar industry.
- Strong commitment to customer service for our external and internal customers.
SKILLS
- Proficient with MS Office inclusive of Outlook Excel and Cloud integration.
- Able to schedule and organize large numbers of people quickly and efficiently.
- Strong verbal and written communication skills with ability to interact well with all levels within the organization.
- Ability to manage your time effectively with minimal supervision.
- Comfortable in a face-paced deadline-oriented environment that requires complex technical information and decision-making.
- A team player who is reliable punctual organized and able to multi-task.
- Must inherently have a strong work ethic with a can-do attitude and passion for what you do.
East Houston
Monday-Friday
Day shift: 8 am to 5 pm
Employment Type
Full Time
Key Skills
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