Head of Business Practice

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the worlds largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

Global Business Services (GBS) primary goal is to ensure operational excellence across deal cycles increase revenue through the development of transformative commercial constructs and drive closure of Stripes sold portfolio. The teams reach is widespread across Stripe not exclusive to one sales segment or geographical region; GBS drives change across go-to-market positively impacting Stripe users and cross-functional teams. GBSs priorities are set through the direction of Stripe leadership and executive vision partnership with sales and cross-functional organizations as well as User feedback and market insights.

What youll do

Stripes Global Business Services team is looking for a Head of Business Practices to lead the Business Practices team. This includes the management and support of the Business Practices Program Managers the establishment and scaling of deal governance and infrastructure across Stripes sold portfolio as well as the continued evolution of Stripes policies and quote-to-cash processes. This is a large and diverse scope including being accountable for all deliverables across the teams functional areas setting a 12-24 month vision and growth trajectory plans for the organization working with senior leadership to set/align to Stripes deal process evolution and strategies and acting as a change agent across Stripe. You will be responsible for setting the deal policies and processes managing Business Practice assets such as the Deal Approval Matrix and supporting resources and ensuring operational excellence of the deal supporting processes. This role requires a background in deal related policy and process management a strong understanding of commercial frameworks and complex sales motions experience developing a team through high-growth phases and managing to the needs of the Enterprise.

The candidate will have experience with SaaS products private pricing & contracting strategies and a background in evolving selling motions. The candidate will have exceptional communication skills and executive presence to effectively communicate with Stripe and User senior leadership. You will love this job if you are a natural relationship mechanism and team builder.

Responsibilities

• Lead and scale the Business Practices team focusing on building and evolving Enterprise-ready deal policies and processes.
• Set a strategic vision while balancing process maturity control requirements and stakeholder needs.
• Collaborate with key internal teamsincluding Accounting Commercial Legal Engineering Billing Deal Strategy and Deal Pricingto drive policy and process initiatives serving as the policy publisher and process owner for the Go-To-Market (GTM) organization.
• Work cross-functionally to create policies and drive the development of global mechanisms for efficient deal making processes.
• Quickly build credibility and trust with internal customers including senior leadership and Stripe C-Suite.
• Provide strong leadership communication policy management and program management skills and coaching.
• Advocate and sponsor radical change of the business practices space including evolution of deal policies & practice management expand contract and approval standardization driving policy and process enablement and implementing broad system/process changes to streamline deal cycles.

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 10 years of experience in deal management/procurement/pricing strategy/financial consulting/legal
• 5 years of experience with managing and developing a team including defining respective roles/team scope organizational priorities and team strategy
• Experience managing a team of experienced business practices program managers
• Experience working in ambiguous quickly scaling environments comfortable with high-agency
• Strong communication presentation negotiation and project management skills each catered through an executive lens
• Deep understanding of the Payment or SaaS domains with a track record of standardizing and scaling policies to enhance quote-to-cash processes.
• Ability to articulate business strategy at the C-Suite level gaining credibility while advising organizations on how best to achieve business goals through the use of technology and services
• Experience scaling cross-organizational programs including: policy development and process implementation system deployments commercial construct launches and inter-team process design (pre- to post-execution)
• Demonstrated business sense with a high sense of ownership and ability to scale large scale mechanisms

Preferred qualifications

• Experience building teams from the ground up defining the functional space will setting the strategy and pace
• Conversant in all emerging trends in IT and Business and experience supporting complex transactions such as M&A IP Acquisition Revenue Share Models etc
• Has deep understanding of the Payments or SaaS domain and experience scaling a business practices or commercial governance function
• BA/BS degree in Business Technology Finance or Economics
• MBA degree in Business Technology Finance or Economics
• JD degree with experience in either Corporate or International Law.

Required Experience:

Director