Technical Analyst
Technical Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
Key Responsibilities
- Technical Solution Configuration & Deployment: Configure SaaS-based solutions for Kansas agencies using Tylers tools. Set up integrations data connections and application settings to support agency needs.
- Collaborate with Developers and Project Teams: Act as a technical bridge between business analysts agency stakeholders and developers. Help translate functional requirements into system design and configuration.
- Perform System Testing & Troubleshooting: Create and execute test cases for new features system updates and issue resolutions. Investigate bugs or performance issues and support root cause analysis.
- Support Data Integrations & File Exchanges: Work with APIs SFTP transfers and flat file exchanges with external partners (e.g. KBI KDOR counties) to ensure data is transferred securely and accurately.
- Monitor Production Systems: Provide post-launch technical support. Track incidents manage service tickets and ensure uptime for critical public-facing systems in Kansas.
- Contribute to Documentation: Write technical documentation configuration notes and environment details to support long-term maintainability and cross-team clarity.
- Security & Compliance Awareness: Apply state security standards and best practices to all technical configurations. Understand and support Kansas-specific compliance requirements.
- Partner Engagement: Collaborate with agency IT teams and Kansas OITS (Office of Information Technology Services) when coordinating changes or deploying new systems.
Qualifications
- Education: Bachelors degree in information systems computer science or related field or equivalent work experience.
- Experience: 3 years of relevant technical analyst systems implementation or support experience preferably in a government or SaaS environment.
- Technical Proficiency: Experience with web-based platforms JSON/XML SQL APIs and low-code tools. Familiarity with file transfer protocols such as SFTP is key.
- Problem Solving & Attention to Detail: Strong diagnostic skills and the ability to resolve technical issues with minimal supervision.
- Communication Skills: Comfortable explaining technical details to both developers and non-technical stakeholders at Kansas agencies.
- Team-Oriented and Self-Directed: Able to work independently on tasks while collaborating closely with cross-functional teams.
- Nice to Have: Familiarity with Kansas government systems Drupal CMS or public sector digital transformation projects.
Required Experience:
IC
Employment Type
Full Time
