Automotive Service Dispatcher
Automotive Service Dispatcher
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Salary Not Disclosed
1 Vacancy
Job Description
The Ed Napleton Automotive Group is looking for our next Automotive Service Dispatcher located at West Palm Beach Hyundaithe Automotive Service Dispatcher is responsible for scheduling and dispatching service repair orders to technicians.
Take advantage of this rare opportunity to join one of the countrys largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout seven states. Our strength comes from the more than 3500 employees nationwide. We are currently one of the largest automotive groups in the country providing incredible growth opportunity.
What We Offer:
- Pay Plans above industry standard ($52000 per year plus - incentive bonuses)
- Family Owned and Operated- 90 years in business!
- Medical Dental and Vision Insurance
- 401k and additional benefits
- Paid Vacation and Sick Time
- Discounts on products services and vehicles
- Growth opportunities
Job Responsibilities:
- Planning organizing leading and controlling the flow of service work through the service department in a professional timely manner while ensuring quality repairs at a fair cost to the client
- Allocating technician and workshop time and resources to facilitate maximum productivity in accordance with policy and the technician skill level required
- Manage software dispatch systems and maintain customer relationships in the dispatch technicians
- Sets work priorities to consider repeat repairs or clients who are waiting
- Accurately estimate shop capacity and shop loading and provide accurate reports upon request
- Review job status frequently logging status and reporting any change in time or cost estimates to the appropriate service consultant
- Provides customers with updates and builds positive customer relationships
- Ensure proper repair documentation i.e. complaint cause and correction noted on every repair order with punch time for each operation.
Job Requirements:
- 5 years prior automotive technician experience
- Hyundai experience preferred
- Excellent communication and customer service skills
- Proficient computer skills
- Ability to multitask in a fast-paced environment
- CDK experience preferred
- 18 years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws
Employment Type
Full-Time
