DescriptionGlobal Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening. Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers in partnership with Human Resources and Global Supplier Services. This function helps protect the firms assets reputation employees and clients pursuant to firm policy and regulatory standards.
As a Screening Manager in Global Workforce Screening you will oversee case volume management under tight deadlines ensuring quality control and process improvement. Your role includes managerial oversight with global and offshore interactions providing guidance to the team handling operational processes. You will report to the Global Workforce Screening Manager and collaborate closely with the management team regional peers HR Compliance and other internal stakeholders.
Job Responsibilities:
Mange North American operations for various workstreams including but not limited to new hire processing non-employee screening and /or employee rescreening
Drive quality and operational efficiency by collaborating with vendor product and operations staff; identify and remediate issues. Be comfortable utilizing automated processes and AI
Responsible for leading workforce screening efforts to ensure a high-quality candidate/employee experience
Understand and adherence to the firmwide policies standards and procedures by GWS operations team and screening vendors
Identify & escalate risk as it relates to process; implement controls to mitigate
Adhere and maintain screening program structure; ensure compliance with legal and regulatory mandates
Report to the Global Workforce Screening Manager in the US and serve as a trusted advisor to stakeholders building relationships with partners such as HR Employee Relations Assignment Sponsors Sourcing and project teams globally
Manage screening projects driving best practice and efficient practices ensuring team is well-resources trained and meeting service level agreements
Collaborate with peer managers to assist with overall team management
Required qualifications capabilities and skills
- 7 years work experience managing operations
- Knowledge of pre-employment screening human resource management compliance legal or fraud/investigations
- Excellent operational management experience
- Experience with risk and controls data privacy programs process improvement
- Experience with strong data reporting use of metrics to drive operational performance and strong Microsoft Office Skills
Preferred qualifications capabilities and skills
- Ability to think strategically and provide leadership & work with partners globally
- Experience handling confidential personal & sensitive information
- Experience working in an environment that undergoes routine audits from internal and external source
Required Experience:
Chief