Dutch Speaking Travel Agent
Dutch Speaking Travel Agent
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Job Description
We are a prominent travel and tourism company dedicated to crafting memorable experiences for clients globally. As our operations expand we are seeking enthusiastic and client-focused individuals to join our team in the lively city of Porto. Our commitment lies in fostering a supportive work environment offering avenues for professional growth and ensuring our team members thrive.
The Opportunity: We are actively seeking motivated and customer-oriented Dutch-Speaking Travel Agents for our Porto office. In this vital role you will play a key part in assisting clients with their travel planning and booking arrangements providing extensive support for a seamless and enjoyable journey. This is an excellent chance for those keen to start or advance a career in the dynamic travel industry. While prior experience in travel or customer service is advantageous it is not mandatory as we prioritize nurturing talent through comprehensive training.
Key Responsibilities:
- Client Engagement: Interact with Dutch and English-speaking clients to understand their travel needs preferences and budget for various types of trips (e.g. leisure business group travel).
- Itinerary Development: Research propose and customize travel plans including flights accommodations transportation tours and activities.
- Booking Management: Secure reservations for flights hotels car rentals cruises and other travel components using various reservation systems.
- Information Provision: Deliver accurate and current information regarding travel regulations visa requirements health advisories and destination specifics.
- Problem Resolution: Address pre-travel inquiries offer assistance during travel (e.g. re-bookings cancellations emergency support) and efficiently resolve post-travel concerns with empathy.
- Sales Enhancement: Identify opportunities to offer additional travel services or packages that will enrich the customers travel experience.
- Record Keeping: Maintain precise records of client interactions bookings and payments within our CRM and booking systems.
- Customer Satisfaction: Ensure high levels of client satisfaction by providing courteous professional and effective service throughout the entire travel process.
- Product Knowledge: Continuously update knowledge on travel destinations products and services to offer expert advice to clients.
What We Are Looking For:
- Language Proficiency: Native or near-native fluency in Dutch (both spoken and written) is essential. Strong professional working proficiency in English is also required for internal communication and training.
- Customer Focus: A genuine desire to help people a strong dedication to delivering outstanding customer service and a keen interest in travel.
- Communication Skills: Excellent verbal and written communication abilities coupled with a clear patient and empathetic approach. The capacity to convey information clearly and persuasively.
- Problem-Solving Skills: The ability to actively listen analyze situations and think critically to find effective solutions for travel-related challenges.
- Organizational Skills: Meticulous attention to detail and the capacity to manage multiple bookings and client requests concurrently.
- Tech Proficiency: Comfortable navigating various booking systems online travel platforms and general computer applications.
- Adaptability: The ability to learn quickly adjust to new processes and work effectively in a dynamic and fast-paced environment.
- Team Collaboration: A positive attitude and willingness to collaborate with colleagues to achieve shared objectives.
- Prior Experience (Beneficial Not Required): While any previous experience in travel tourism hospitality or customer service is a plus it is not a mandatory prerequisite. We provide extensive paid training to equip you with all the necessary skills and knowledge.
What We Offer:
- Competitive Salary: A rewarding compensation package that acknowledges your skills and dedication.
- Comprehensive Benefits: Access to excellent health and life insurance coverage for your well-being and security.
- Career Advancement: Significant opportunities for professional development and career progression within our expanding global organization. We are committed to nurturing talent and providing avenues for internal promotion within the travel industry.
- Fully Paid Training: An extensive training program to familiarize you with our travel systems products destinations and best practices.
- On-site Role: Work in a modern office environment located in the beautiful and culturally rich city of Porto fostering team collaboration and support.
- Equipment Provided: All necessary work equipment will be supplied by the company ensuring you have the tools to succeed.
- Relocation Package: For candidates joining us from abroad we offer a comprehensive relocation package that includes flight tickets to Porto and initial accommodation support in Porto to ensure a smooth and comfortable transition to your new home.
- Dynamic Team: Become part of a diverse multicultural and supportive team in one of Europes most charming cities.
If you are a Dutch-speaking individual with a passion for travel a commitment to exceptional customer service and are excited about working in a vibrant international environment in Porto we encourage you to apply! Please submit your CV and a concise cover letter outlining your motivation for this role.
Employment Type
Full Time
