Dutch Speaking Travel Agent
Dutch Speaking Travel Agent
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Job Description
We are a leading travel and tourism company dedicated to creating unforgettable experiences for our clients worldwide. As we expand our operations we are seeking passionate and customer-focused individuals to join our team in the vibrant city of Porto. We pride ourselves on a supportive work environment opportunities for professional development and a commitment to helping our team members thrive.
The Opportunity: We are looking for enthusiastic and customer-driven Dutch-Speaking Travel Agents to join our on-site team in Porto. In this role you will be instrumental in assisting clients with their travel planning booking arrangements and providing comprehensive support to ensure a seamless and enjoyable journey. This is an excellent opportunity for individuals eager to start or advance a career in the dynamic travel industry. While prior experience in travel or customer service is a plus it is not a strict requirement we believe in nurturing talent and providing comprehensive training to equip you with all the necessary skills.
Key Responsibilities:
- Customer Consultation: Engage with Dutch and English-speaking clients to understand their travel needs preferences and budget for various trips (e.g. leisure business group travel).
- Itinerary Planning: Research propose and customize travel itineraries including flights accommodations transportation tours and activities.
- Booking Management: Secure bookings for flights hotels car rentals cruises and other travel components using various reservation systems.
- Information Provision: Provide accurate and up-to-date information regarding travel regulations visa requirements health advisories and destination details.
- Issue Resolution: Handle pre-travel inquiries provide assistance during travel (e.g. re-bookings cancellations emergency support) and resolve post-travel concerns efficiently and empathetically.
- Sales & Upselling: Identify opportunities to upsell additional travel services or packages that enhance the customers travel experience.
- Documentation: Maintain accurate records of client interactions bookings and payments in our CRM and booking systems.
- Customer Satisfaction: Ensure a high level of customer satisfaction by delivering polite professional and efficient service throughout the entire travel process.
- Product Knowledge: Continuously update knowledge on travel destinations products and services to provide expert advice to clients.
What We Are Looking For:
- Language Proficiency: Native or near-native fluency in Dutch (both spoken and written) is essential. A strong professional working proficiency in English is also required for internal communication and training purposes.
- Customer Focus: A genuine passion for helping people a strong commitment to providing outstanding customer service and a keen interest in travel.
- Communication Skills: Excellent verbal and written communication skills with a clear patient and empathetic approach. Ability to articulate information clearly and persuasively.
- Problem-Solving Skills: Ability to listen actively analyze situations and think critically to find effective solutions for travel-related challenges.
- Organizational Skills: Strong attention to detail and ability to manage multiple bookings and client requests simultaneously.
- Tech-Savvy: Comfortable navigating various booking systems online travel platforms and general computer applications.
- Adaptability: Ability to learn quickly adapt to new processes and work effectively in a dynamic and fast-paced environment.
- Team Player: A positive attitude and willingness to collaborate with colleagues to achieve common goals.
- Prior Experience (Good to Have Not Mandatory): While any prior experience in travel tourism hospitality or customer service is a plus it is not mandatory. We provide comprehensive paid training to equip you with all the necessary skills and knowledge.
What We Offer:
- Competitive Salary: A competitive remuneration package that recognizes your skills and dedication.
- Comprehensive Benefits: Access to excellent health and life insurance coverage for your well-being and security.
- Career Growth: Significant opportunities for professional development and career advancement within our expanding global organization. We are committed to fostering talent and providing pathways for internal promotion within the travel industry.
- Full Paid Training: Extensive training program to familiarize you with our travel systems products destinations and best practices.
- On-site Role: Work in a modern office environment in the beautiful and culturally rich city of Porto fostering team collaboration and support.
- Equipment Provided: All necessary work equipment will be provided by the company ensuring you have the tools to succeed.
- Relocation Package: For candidates joining us from abroad we offer a comprehensive relocation package that includes flight tickets to Porto and initial accommodation support in Porto to ensure a smooth and comfortable transition to your new home.
- Dynamic Team: Be part of a diverse multicultural and supportive team in one of Europes most charming cities.
If you are a Dutch-speaking individual with a passion for travel a commitment to exceptional customer service and are excited about working in a vibrant international environment in Porto we encourage you to apply! Please submit your CV and a brief cover letter outlining your motivation for this role.
Employment Type
Full Time
