Specialty Services Technician- Salt Lake City, UT

Position Summary

The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning sterilizer equipment as part of a high performing team. The Technician drives an exceptional Customer experience by providing on-site cleaning services troubleshooting repair and simple maintenance on complex mechanical electro-mechanical and electronic units in a high stress healthcare environment. The Technician pro-actively interacts and communicates concerns updates repairs and service enhancement opportunities with Customers Field Service partners and contract administration team. This position utilizes advanced technology to complete administrative requirements aid in troubleshooting equipment issues and improve the overall Customer experience in a highly regulated healthcare environment under limited supervision (non-regular business hours). Additionally the Technicians will identify and recommend products and service enhancements. This role will travel. High flexibility and sound decision making to ensure optimal customer equipment uptime and operations. Successful incumbents effectively promote STERIS brand and drive revenue growth and Customer retention through identifying and recommending products and services to Customers.

Up to 50% overnight travel. Covering the state of UT and surrounding.

This is a remote based Customer facing position. Tosupportand service our Customers candidates must be based out of the following states: Utah

What You Will Do As A Special Service Technician:

Customer Focus Growth & Retention:

• Accountable for Customer satisfaction as a first point of contact through pro-active professional communication and commitment to resolving Customers issues/problems expediently. Learns and understand Customers expectations of service as obtained through training curriculum.
• Communicates effectively and proactively with Customers on preventative cleaning needs and associated scheduling and equipment details (arrival service status completion next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
• Identifies and address Customers issues/problems and respond to routine Customer and sales/service leadership requests to optimize Customer support and growth in collaboration with field and sales teams as needed. Manages Customer expectations to ensure positive outcomes.
• With management support build relationships with field and Sales teams to drive Customer experience and revenue opportunities. Learns to identify sales opportunities in assigned territory and builds competency to be a trusted advisor communicate leads to management.

Equipment Cleaning Compliance-Regulatory and Continuous Improvement:

• Perform sterilizer cleaning function including changing required chemical ingredients; making appropriate adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle transport and dispose of chemicals used in chamber cleaning according to safety protocols.

The Experience Skills and Abilities Needed

• High School Diploma or GED with 3 years of work experience with 1 year of technical or Service-related work experience and interaction with Customers require mechanicalelectrical plumbing HVAC construction automotive etc.). Associate degree or related certifications or military experience may be considered towards minimum years of work experience.
• Field Service experience preferred.
• Technical ability and experience required.
• Possesses knowledge of preventative maintenance and the ability to communicate inspection repair and handling to the Customer.
• Minimum of 1year experience and demonstrated proficiency working with technology including basic computer skills (email internet Microsoft Office) smart phones and devices.
• Ability to travel overnight up to 50%
• Must be able to be compliant with hospital/customer credentialing requirements.

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is just a brief overview of what we offer:

• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Company vehicle fuel vehicle maintenance uniforms and all necessary tools provided
• Company provided credit card iPhone & laptop
• Business travel and all related expenses paid
• Medical vision prescription dental and life insurance
• 401(k) with a company match
• Paid time off and paid holidays
• Extensive hands-on training and development
• Paid time off that accrues from day one and paid holidays
• Tuition assistance
• Opportunities for advancement